Air incident

Login access disruption

Resolved after 3 hours 5 minutes, affecting Web App, on December 13, 2024.

resolved Dec 13, 2024, 05:00 AM UTC

Login functionality has been restored. With the AWS issue resolved, we do not anticipate any further problems. We appreciate your patience.

Started
Dec 13, 2024, 01:55 AM UTC
Resolved
Dec 13, 2024, 05:00 AM UTC
Duration
3h 5m
Detected by Pingoru
Dec 13, 2024, 01:55 AM UTC

Affected components

Web App

Update timeline

  1. investigating Dec 13, 2024, 01:55 AM UTC

    We are currently investigating an issue impacting login functionality. Thank you for your patience as we work to resolve the issue.

  2. monitoring Dec 13, 2024, 02:37 AM UTC

    We have identified that Air's hosting service, AWS, is experiencing an outage. We are awaiting a resolution and will continue to monitor this issue.

  3. monitoring Dec 13, 2024, 02:58 AM UTC

    We are still experiencing service disruptions due to the ongoing AWS outage. Our team continues to actively monitor and assess the situation.

  4. resolved Dec 13, 2024, 05:00 AM UTC

    Login functionality has been restored. With the AWS issue resolved, we do not anticipate any further problems. We appreciate your patience.

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