Resolved after 2 hours 43 minutes, affecting Web App and API, on September 19, 2025.
A fix has been implemented and we are monitoring the results. Air's web app is restored.
Affected components
Update timeline
- investigating Sep 19, 2025, 02:23 PM UTC
We are currently investigating an issue where Air's web interface is unresponsive.
- identified Sep 19, 2025, 02:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 19, 2025, 02:36 PM UTC
Air's app is beginning to load for users. Uploading and notifications remains in a degraded state as Air continues implementing a fix.
- identified Sep 19, 2025, 02:39 PM UTC
API services have been restored. We are seeing delays with media processing, search reindexing, and notifications which is being actively investigated.
- monitoring Sep 19, 2025, 03:42 PM UTC
A fix has been implemented and we are monitoring the results. Air's web app is restored.
- resolved Sep 19, 2025, 05:07 PM UTC
This incident has been resolved.
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