Resolved after 14 hours 33 minutes, affecting Customer communications & Support resources, on October 20, 2025.
We're currently unable to respond to customer emails as quickly as we would like due to an upstream issue with our email communication service, which is affected by wide-ranging Amazon Web Services outages. We will endeavour to respond as soon as possible. Other services, including our off-air emergency line is unaffected.
Affected components
Update timeline
- identified Oct 20, 2025, 04:42 PM UTC
We're currently unable to respond to customer emails as quickly as we would like due to an upstream issue with our email communication service, which is affected by wide-ranging Amazon Web Services outages. We will endeavour to respond as soon as possible. Other services, including our off-air emergency line is unaffected.
- resolved Oct 21, 2025, 07:15 AM UTC
This incident has been resolved.
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Amazon Web Services