Resolved after 2 hours 47 minutes, affecting Aiir platform (on.aiir.com), on November 7, 2025.
Thank you for your patience regarding this issue. We have now pushed a fix for this to Scheduler. If you experienced misordered hours after manually adjusting a log template or adding items, you’ll need to revert the affected hours back to their scheduled clocks and reschedule to restore the correct order. Unfortunatley, unscheduling without reverting the customised hours to their scheduled clock will not correct the issue, as this retains the previously misordered data. We’ll continue monitoring this.
Affected components
Update timeline
- investigating Nov 07, 2025, 02:31 PM UTC
We’ve identified an issue in Scheduler where, if a log template is manually adjusted from its assigned scheduled clock, or if items are manually added to a log template, the resulting scheduled hour may become misordered. Our development team has reproduced the behaviour and is working on a fix. In the meantime, we recommend avoiding manual changes to log templates after clocks have been assigned, where possible.
- monitoring Nov 07, 2025, 03:43 PM UTC
Thank you for your patience regarding this issue. We have now pushed a fix for this to Scheduler. If you experienced misordered hours after manually adjusting a log template or adding items, you’ll need to revert the affected hours back to their scheduled clocks and reschedule to restore the correct order. Unfortunatley, unscheduling without reverting the customised hours to their scheduled clock will not correct the issue, as this retains the previously misordered data. We’ll continue monitoring this.
- resolved Nov 07, 2025, 05:18 PM UTC
This incident has been resolved.
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