Resolved after 1 hour 9 minutes, affecting Aiir platform (on.aiir.com) and Customer websites, on July 20, 2026.
We have identified the cause of the issue and rectified it. Affected sites should now be back online. We'll continue monitoring for further issues.
Affected components
Update timeline
- investigating Jul 20, 2026, 11:43 AM UTC
We're investigating an issue that is causing the Aiir CMS and customer websites to load slowly or, in some cases, fail to load. We're really sorry for any inconvenience this has caused. We will provide further updates as we have them.
- monitoring Jul 20, 2026, 11:58 AM UTC
We have identified the cause of the issue and rectified it. Affected sites should now be back online. We'll continue monitoring for further issues.
- resolved Jul 20, 2026, 12:53 PM UTC
This incident has been resolved.
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