Resolved after 1 minute, affecting Customer websites, on September 24, 2025.
Sites should now load as normal. Thank you for your patience while we resolved this.
Affected components
Customer websites
Update timeline
- investigating Sep 24, 2025, 08:40 AM UTC
We've been made aware of an issue loading front-end websites using the root domain, without including 'www'. Our team are investigating this as a matter of urgency and aim to get it resolved as soon as possible. Customers using Cloudflare or other DNS tools to redirect non-www traffic or connections to the www subdomain directly load as normal.
- resolved Sep 24, 2025, 08:42 AM UTC
Sites should now load as normal. Thank you for your patience while we resolved this.
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