Resolved after 23 hours 24 minutes, affecting Aiia Pay, on June 3, 2026.
The issue was attributed to a caching issue with our cloud provider. Manual intervention has resolved the stale cache issues and the system is restored. We are monitoring for any remaining issues.
Affected components
Aiia Pay
Update timeline
- investigating Jun 03, 2026, 10:09 AM UTC
We have detected an high number of payment journeys failing in aiia pay flows. Currently investigating
- monitoring Jun 03, 2026, 11:43 AM UTC
The issue was attributed to a caching issue with our cloud provider. Manual intervention has resolved the stale cache issues and the system is restored. We are monitoring for any remaining issues.
- resolved Jun 04, 2026, 09:33 AM UTC
This incident has been resolved.
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