Resolved after 47 minutes, affecting Agent Portal - access from Australia and Agent Portal - access from Europe and 1 more, on August 4, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Agent Portal - access from AustraliaAgent Portal - access from EuropeAgent Portal - access from America
Update timeline
- investigating Aug 04, 2025, 11:36 PM UTC
It has been noticed that the Agent Portal is currently inaccessible.
- investigating Aug 04, 2025, 11:39 PM UTC
We are continuing to investigate this issue.
- identified Aug 05, 2025, 12:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2025, 12:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 12:24 AM UTC
This incident has been resolved.
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