Agora incident
【China】Real-Time Communication Some call sessions have experience degrade in certain areas in China
Resolved after 2 days 3 hours, affecting Agora, on December 29, 2024.
During the period from December 29, 2024, 04:20 (UTC) to December 29, 2024, 10:00 (UTC), we discovered some abnormal traffic in certain data centers of the Real-Time Communication service. A small number of users may have experienced a degrade in service quality. After taking targeted measures to address the abnormal traffic, the service has been restored.
Affected components
Update timeline
- investigating Dec 29, 2024, 04:32 AM UTC
We have observed that Some call sessions have experience degrade in certain areas in China for Real-Time Communication in China, and we are currently investigating.
- identified Dec 29, 2024, 04:36 AM UTC
We have identified the cause of the issue and are currently working on a fix.
- monitoring Dec 29, 2024, 06:30 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 29, 2024, 08:37 AM UTC
The fix has been implemented, and we are monitoring to see if it effectively resolves the issue.
- resolved Dec 29, 2024, 10:30 AM UTC
The issue has been resolved, and we are continuously monitoring the online status.
- resolved Dec 31, 2024, 07:59 AM UTC
During the period from December 29, 2024, 04:20 (UTC) to December 29, 2024, 10:00 (UTC), we discovered some abnormal traffic in certain data centers of the Real-Time Communication service. A small number of users may have experienced a degrade in service quality. After taking targeted measures to address the abnormal traffic, the service has been restored.
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