Data Foundation, CX Enterprise Home, Adobe Journey Optimizer (+4 more): Performance issue

Update timeline

1. monitoring Oct 29, 2026, 02:31 PM UTC

   We’re investigating a performance issue.

2. resolved Oct 29, 2026, 02:44 PM UTC

   The previously indicated issue has been determined to be non-impactful and has been closed.

3. monitoring Oct 29, 2026, 02:48 PM UTC

   Adobe Experience Platform and Adobe Journey Optimizer customers globally notice they can access the Coworker product even though their organization has not purchased the feature. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP or AJO Support via the Admin Console or Experience League.

4. monitoring Oct 29, 2026, 03:24 PM UTC

   We’ve changed the impact start date for the performance issue.

5. monitoring Oct 29, 2026, 03:40 PM UTC

   We’ve changed the impact start date for the performance issue.

6. resolved Oct 29, 2026, 03:40 PM UTC

   We’ve resolved the performance issue.

7. resolved Oct 29, 2026, 03:50 PM UTC

   Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team implemented a fix to remove a legacy access path that had resulted in a provisioning issue, which caused the customer impact.Customer impact: Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) customers globally may have noticed that they could access the Coworker product even though their organization had not purchased the feature.If you are still experiencing symptoms, please contact AEP or AJO Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

8. resolved Oct 29, 2026, 03:52 PM UTC

   We’ve resolved the performance issue.

9. resolved Oct 29, 2026, 03:52 PM UTC

   We’ve resolved the performance issue.

10. resolved Oct 29, 2026, 03:52 PM UTC

    We’ve resolved the performance issue.

11. resolved Oct 29, 2026, 03:52 PM UTC

    We’ve resolved the performance issue.

12. resolved Oct 29, 2026, 03:52 PM UTC

    We’ve resolved the performance issue.

13. resolved Oct 29, 2026, 03:55 PM UTC

    We've changed the Services impacted for the performance issue.

14. resolved Oct 29, 2026, 03:55 PM UTC

    We've changed the Services impacted for the performance issue.