Resolved after 2 hours 49 minutes, affecting Adobe Workfront, on September 29, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 29, 2026, 06:24 AM UTC
We’re investigating an availability issue.
- monitoring Sep 29, 2026, 06:50 AM UTC
A subset of Adobe Workfront customers globally may experience issues with document management and proofing functionality, including the inability to create or access proofs within Workfront projects. We are actively investigating this issue and will provide updates within one hour or sooner if additional information becomes available. If you have any questions, please contact Adobe Workfront Support via the Support Portal in Admin Console.
- monitoring Sep 29, 2026, 07:54 AM UTC
A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: Remediation efforts have been implemented to restore affected functionality, and validation activities are ongoing. Efforts continue to address remaining customer-specific issues and confirm expected service operation.Customer impact: Customers may be unable to create or access proofs within Workfront projects and may experience unexpected behaviour when working with documents, projects, or portfolios.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support via the Support Portal in Admin Console.
- monitoring Sep 29, 2026, 09:00 AM UTC
A subset of Adobe Workfront customers globally may be experiencing service disruption.What has changed: The Adobe engineering team has restored the primary functionality affected and continues to address a limited number of customer-specific impacts. Validation efforts are ongoing to confirm proofing functionality and document workflows are operating as expected for affected customers.Customer impact: Customers may be unable to create or access proofs within Workfront projects and may experience unexpected behavior when working with documents, projects, or portfolios.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support via the Support Portal in Admin Console.
- resolved Sep 29, 2026, 09:16 AM UTC
We’ve resolved the availability issue.
- resolved Sep 29, 2026, 09:29 AM UTC
A subset of Adobe Workfront customers globally may be experiencing service disruption.Resolution Summary: The Adobe engineering team restored affected functionality and validated recovery across impacted customer environments. Proofing functionality and document workflows have returned to operation for affected customers. Actions were completed to address customer-specific impacts identified during the incident, and service recovery was verified across affected customer environments.Customer Impact: Customers globally may have experienced issues accessing proofing functionality and encountered unexpected document experience within Workfront projects.If you are still experiencing symptoms, please contact Adobe Workfront Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 06, 2026, 09:20 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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