Adobe Document Cloud incident

Adobe Acrobat Sign: Performance issue

Resolved after 3 hours 24 minutes, affecting Adobe Acrobat Sign, on October 27, 2026.

resolved Oct 27, 2026, 06:14 PM UTC

We’ve resolved the performance issue.

Started
Oct 27, 2026, 02:48 PM UTC
Resolved
Oct 27, 2026, 06:12 PM UTC
Duration
3h 24m
Detected by Pingoru
Oct 27, 2026, 02:48 PM UTC

Affected components

Adobe Acrobat Sign

Update timeline

  1. monitoring Oct 27, 2026, 05:07 PM UTC

    An unexpected issue is currently affecting Send for Signature services on the NA3. You may experience slowness in document conversion from word to pdf

  2. monitoring Oct 27, 2026, 05:07 PM UTC

    We’re investigating a performance issue.

  3. resolved Oct 27, 2026, 06:14 PM UTC

    We’ve resolved the performance issue.

  4. resolved Oct 27, 2026, 06:16 PM UTC

    We’ve changed the impact end date for the performance issue.

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