Resolved after 1 day 12 hours, affecting iTimekeep US and iTimekeep CAN and 1 more, on July 16, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 16, 2025, 01:15 PM UTC
We are currently investigating an issue affecting user logins to the Outlook plugin across multiple regions. Our team has identified symptoms including infinite redirects and storage cookie errors, and we are actively working to determine the root cause. Please note: This issue is limited to the Outlook plugin only. The iTimekeep web application (desktop) and mobile experiences remain fully operational and are unaffected.
- identified Jul 16, 2025, 02:57 PM UTC
We have identified the root cause and a fix is being implemented. There is no expected downtime while the fix is being implemented.
- monitoring Jul 16, 2025, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 18, 2025, 01:39 AM UTC
This incident has been resolved.
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