Resolved after 9 hours 43 minutes, affecting Onyx US, on September 2, 2025.
As iTimekeep continues working to resolve the authentication error, Onyx access remains unavailable. New logins cannot be completed; however, users who were logged in before the issue began can still access the system. Efforts are ongoing, and we will provide the next update once key progress milestones are reached.
Affected components
Update timeline
- investigating Sep 02, 2025, 02:35 PM UTC
Onyx login is currently intermittent due to an issue affecting access to the iTimekeep application in the US region.
- investigating Sep 02, 2025, 09:00 PM UTC
As iTimekeep continues working to resolve the authentication error, Onyx access remains unavailable. New logins cannot be completed; however, users who were logged in before the issue began can still access the system. Efforts are ongoing, and we will provide the next update once key progress milestones are reached.
- resolved Sep 03, 2025, 12:19 AM UTC
This incident has been resolved.
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