Resolved after 7 hours 35 minutes, affecting Acquia DAM and Acquia DAM, on April 9, 2026.
We have completed processing the accumulated work. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.
Affected components
Update timeline
- investigating Apr 09, 2026, 01:12 PM UTC
We're currently investigating an issue causing degraded file processing performance for some customers.
- identified Apr 09, 2026, 01:45 PM UTC
The issue causing degraded file processing performance for some customers has been identified and we are working on a fix.
- identified Apr 09, 2026, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2026, 06:22 PM UTC
We are continuing to work on a fix for this issue, we will continue to keep you updated as we work on this.
- monitoring Apr 09, 2026, 07:25 PM UTC
We've implemented a fix for the issue causing degraded file processing performance. We're currently processing work that accumulated during the incident, so some previews may take longer than usual to generate during this time.
- resolved Apr 09, 2026, 08:47 PM UTC
We have completed processing the accumulated work. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.
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