Resolved after 4 hours 50 minutes, affecting Acquia DAM and Portals and 1 more, on May 5, 2026.
We have resolved the issue causing degraded Portals performance for some customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.
Affected components
Update timeline
- investigating May 05, 2026, 07:43 PM UTC
We are investigating an issue where some customers are encountering degraded performance when loading Portals.
- investigating May 05, 2026, 10:13 PM UTC
We are still investigating an issue where some customers are encountering degraded performance when loading Portals.
- identified May 05, 2026, 11:08 PM UTC
We've identified the issue causing degraded Portals performance for some customers and we are working on a fix.
- monitoring May 05, 2026, 11:21 PM UTC
A fix has been implemented for the issue causing degraded Portals performance and we're monitoring to ensure stability.
- resolved May 06, 2026, 12:33 AM UTC
We have resolved the issue causing degraded Portals performance for some customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.
Your product runs on more than Acquia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services