ACME Technologies incident
Platform Service Disruption - POS and Backoffice
Resolved after 1 hour 26 minutes, affecting ACME Backoffice (B2B) and ACME Sales POS application, on March 19, 2026.
The immediate issue has been resolved, and we understand the disruption this caused for customers this morning. We have identified the underlying infrastructure issue and are already putting additional safeguards in place to strengthen system reliability and help prevent this type of issue from happening again. We are also improving the client \(POS\) experience during service degradation so any future issues are handled more gracefully.
Affected components
Update timeline
- investigating Mar 19, 2026, 01:16 PM UTC
ACME is experiencing a service disruption that is impacting the ACME Sales (POS) and Backoffice (B2B) application(s). ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- investigating Mar 19, 2026, 02:20 PM UTC
We are continuing to investigate this issue.
- resolved Mar 19, 2026, 02:43 PM UTC
The Issue has been resolved and service has been restored to all channels.
- postmortem Mar 19, 2026, 06:49 PM UTC
The immediate issue has been resolved, and we understand the disruption this caused for customers this morning. We have identified the underlying infrastructure issue and are already putting additional safeguards in place to strengthen system reliability and help prevent this type of issue from happening again. We are also improving the client \(POS\) experience during service degradation so any future issues are handled more gracefully.
Your product runs on more than ACME Technologies
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services