Resolved after 1 hour 35 minutes, affecting ACME eCommerce (B2C), on August 19, 2025.
The CSS variable issue was caused by an incorrect Trust Store \(SSL certificate\) configuration on the Java server instances. This issue was resolved by our team and we are taking steps to ensure this misconfiguration does not occur again.
Affected components
Update timeline
- investigating Aug 19, 2025, 11:52 PM UTC
ACME is experiencing a service disruption that is impacting the display of eCommerce (B2C) application. POS and Backoffice are operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- identified Aug 19, 2025, 11:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2025, 01:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2025, 01:27 AM UTC
This incident has been resolved.
- postmortem Aug 21, 2025, 08:10 PM UTC
The CSS variable issue was caused by an incorrect Trust Store \(SSL certificate\) configuration on the Java server instances. This issue was resolved by our team and we are taking steps to ensure this misconfiguration does not occur again.
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