Acenda incident

Admin Page Loading Issues

Resolved after 19 minutes, affecting Channel and Core and 1 more, on February 4, 2026.

identified Feb 04, 2026, 11:02 PM UTC

We expect full service to be restored within the next 20 minutes. This issue does not impact any channels or integrations and is limited to the Acenda admin tool for some users.

Started
Feb 04, 2026, 10:58 PM UTC
Resolved
Feb 04, 2026, 11:18 PM UTC
Duration
19m
Detected by Pingoru
Feb 04, 2026, 10:58 PM UTC

Affected components

ChannelCoreConnect

Update timeline

  1. investigating Feb 04, 2026, 10:58 PM UTC

    We are currently investigating an issue where some clients may experience problems loading the admin page. Our team is actively working to identify the cause and will provide updates as more information becomes available.

  2. identified Feb 04, 2026, 10:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 04, 2026, 11:02 PM UTC

    We expect full service to be restored within the next 20 minutes. This issue does not impact any channels or integrations and is limited to the Acenda admin tool for some users.

  4. resolved Feb 04, 2026, 11:18 PM UTC

    The issue has been resolved and services are restored.

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