Acenda incident

Parent-Child Relationship Disruption

Resolved on August 13, 2025.

postmortem Aug 15, 2025, 02:44 PM UTC

As of 8:00 AM PST on August 15th, 2025, we observed that Target’s queue is still processing the backlog related to this incident. We expect this to clear with time.

Started
Aug 13, 2025, 10:00 PM UTC
Resolved
Aug 13, 2025, 10:00 PM UTC
Duration
–
Detected by Pingoru
Aug 13, 2025, 10:00 PM UTC

Update timeline

  1. resolved Aug 15, 2025, 02:44 PM UTC

    Incident Summary: On August 13th at approximately 5:00 PM PST, a bug was introduced that disrupted the parent-child product relationship in our system. While variant products remained available for purchase, they were no longer grouped with their respective parent products. Resolution: A patch was deployed on August 14th at approximately 3:00 PM PST. Within a few hours of deployment, the majority of parent-child relationships were successfully restored. Preventive Measures: To reduce the likelihood of similar issues in the future, we have implemented additional automated tests and real-time alerts to detect and address relationship integrity problems promptly.

  2. postmortem Aug 15, 2025, 02:44 PM UTC

    As of 8:00 AM PST on August 15th, 2025, we observed that Target’s queue is still processing the backlog related to this incident. We expect this to clear with time.

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