Resolved on July 25, 2025.
On July 25th, Accelo was alerted of an error that was causing issues accessing the system for some of our users. It was reported internally and eventually users began reporting the error. After investigation, it was confirmed that the cause was by Amazon Web Services (AWS) storage system, a defect was confirmed and the database cluster was fully resolved.
Update timeline
- resolved Aug 11, 2025, 09:57 PM UTC
On July 25th, Accelo was alerted of an error that was causing issues accessing the system for some of our users. It was reported internally and eventually users began reporting the error. After investigation, it was confirmed that the cause was by Amazon Web Services (AWS) storage system, a defect was confirmed and the database cluster was fully resolved.
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Amazon Web Services