Resolved after 9 hours 22 minutes, affecting BAM+, on October 20, 2025.
We have seen continued success with BAM+ since 2:00pm ET on Monday, October 20th. We are actively monitoring the AWS outage to mitigate any potential future issues.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:59 PM UTC
At 10:29 AM EST, we identified intermittent networking issues in BAM+ caused by the ongoing AWS global outage. What's impacted: Sporadic connectivity delays or timeouts Not all customers are affected What's working: Core BAM+ functionality remains operational for unaffected users Current steps our team is taking: Testing mitigation steps Monitoring affected services
- monitoring Oct 20, 2025, 04:18 PM UTC
We are currently seeing that the intermittent timeouts have cleared. AWS is reporting that they are seeing recovery of their API and Services subsystems. We are continuing to monitor, but believe that BAM services are currently operational.
- monitoring Oct 20, 2025, 04:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:51 PM UTC
We are continuing to monitor for any further issues.
- identified Oct 20, 2025, 05:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 09:34 PM UTC
We have seen continued success with BAM+ since 2:00pm ET on Monday, October 20th. We are actively monitoring the AWS outage to mitigate any potential future issues.
- resolved Oct 21, 2025, 12:21 AM UTC
This incident has been resolved.
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