Abrigo incident

Sageworks Analysis, Sageworks API and Online Portal Now Unplanned Maintenance.

Ongoing since 02:58 PM UTC, affecting Online Portal Now and Sageworks Analyst (www.sageworksanalyst.com) and 1 more.

identified Oct 31, 2026, 03:17 PM UTC

The Abrigo team continues to investigate the issue impacting Sageworks. We will provide the next update no later than tomorrow, November 1, at 11:00am ET to all designated Product and IT & Security Contacts in your institution.

Started
Oct 30, 2026, 02:58 PM UTC
Resolved
Ongoing
Duration
● 1d 3h
Detected by Pingoru
Oct 30, 2026, 02:58 PM UTC

Affected components

Online Portal NowSageworks Analyst (www.sageworksanalyst.com)Sageworks API (api.sageworks.com)

Update timeline

  1. investigating Oct 30, 2026, 02:58 PM UTC

    Abrigo is conducting emergency maintenance to the Sageworks application. We apologize for the late notice and will communicate when it is restored as soon as possible.

  2. investigating Oct 30, 2026, 03:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 30, 2026, 05:27 PM UTC

    The Abrigo team continues to investigate the issue. We identified irregular activity in our environment, and, out of abundance of caution, we disabled the Sageworks application at approximately 11:25am ET. At this time, we do not anticipate the Sageworks application being restored today. The next update will be provided at 4:00pm ET. We are sending this and future notices to all Product and IT & Security contacts at your institution.

  4. investigating Oct 30, 2026, 08:27 PM UTC

    The Abrigo team continues to investigate the issue impacting Sageworks. At this time, we do not anticipate the Sageworks application being restored today. Another update will be posted at 8:00pm ET and sent to Product and IT & Security Contacts.

  5. identified Oct 31, 2026, 12:03 AM UTC

    The Abrigo team continues to investigate the issue impacting Sageworks. Another update will be posted at 11:00am ET on Oct. 31 and sent to Product and IT & Security Contacts.

  6. identified Oct 31, 2026, 03:17 PM UTC

    The Abrigo team continues to investigate the issue impacting Sageworks. We will provide the next update no later than tomorrow, November 1, at 11:00am ET to all designated Product and IT & Security Contacts in your institution.

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