Resolved after 20 minutes, affecting Sageworks Analyst (www.sageworksanalyst.com) and Sageworks API (api.sageworks.com), on May 1, 2025.
A fix has been applied, and Abrigo is continuing to monitor the results.
Affected components
Sageworks Analyst (www.sageworksanalyst.com)Sageworks API (api.sageworks.com)
Update timeline
- identified May 01, 2025, 12:28 PM UTC
An issue preventing the Sageworks navigation bar from loading has been identified. The issue is actively being remediated. Users may see errors sporadically while remediation continues. Full remediation and restoration to normal operation is expected within the next 30 minutes.
- monitoring May 01, 2025, 12:44 PM UTC
A fix has been applied, and Abrigo is continuing to monitor the results.
- resolved May 01, 2025, 12:48 PM UTC
This incident has been resolved.
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