Abnormal Security incident
Account Takeover Service Degradation - Fedramp
Resolved after 3 hours 26 minutes, affecting Account Take Over (ATO)(Fedramp), on January 15, 2026.
As of 23:40 UTC on January 16, 2026, the Account Takeover event issue affecting FedRAMP customers has been fully resolved. All Account Takeover services are now operating normally. Abnormal's core email protection services remained fully operational throughout this incident and continued to protect against threats. If customers have any questions or concerns, please contact support at [email protected].
Affected components
Update timeline
- identified Jan 15, 2026, 08:39 PM UTC
Starting at 20:00 UTC on January 13, Abnormal began experiencing an issue affecting Account Takeover event visibility for Fedramp customers. Abnormal's core email protection services remain fully operational and continue to protect against threats. Abnormal's engineering team is actively working to restore full Account Takeover functionality.
- identified Jan 15, 2026, 09:40 PM UTC
Abnormal engineers continue to work to fully restore Account Takeover functionality for FedRAMP customers. The next update will be provided when further information becomes available.
- monitoring Jan 15, 2026, 11:37 PM UTC
Abnormal engineers have restored Account Takeover service for FedRAMP customers and are beginning to see events processing normally. Engineers continue to work towards full service restoration and are monitoring the system closely. The next update will be provided when further information becomes available.
- resolved Jan 16, 2026, 12:05 AM UTC
As of 23:40 UTC on January 16, 2026, the Account Takeover event issue affecting FedRAMP customers has been fully resolved. All Account Takeover services are now operating normally. Abnormal's core email protection services remained fully operational throughout this incident and continued to protect against threats. If customers have any questions or concerns, please contact support at [email protected].
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