Abnormal Security incident
Email Threat Detection and Graymail Processing Disruption for Government Customers
Resolved after 45 minutes, affecting Inbound Email Security (IES)(Fedramp) and Email Productivity (EPR)(Fedramp) and 1 more, on February 10, 2026.
Between 00:56 UTC and 16:00 UTC on February 10, 2026, Abnormal experienced a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for Government customers. During this time, some malicious and spam emails may not have been properly flagged or processed. Abnormal engineers restored service as of 16:00 UTC for email threat detection, AI Security Mailbox, and graymail processing for Government customers. If customers experience any further issues please reach out to [email protected] for further assistance.
Affected components
Update timeline
- monitoring Feb 10, 2026, 03:21 PM UTC
Starting at 00:56 UTC on February 10, 2026, Abnormal began experiencing a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for government customers. During this time, malicious and spam emails may not be properly flagged or processed. Engineers are beginning to see early recovery. Abnormal engineers will continue to monitor for full service restoration.
- monitoring Feb 10, 2026, 03:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 10, 2026, 04:07 PM UTC
Between 00:56 UTC and 16:00 UTC on February 10, 2026, Abnormal experienced a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for Government customers. During this time, some malicious and spam emails may not have been properly flagged or processed. Abnormal engineers restored service as of 16:00 UTC for email threat detection, AI Security Mailbox, and graymail processing for Government customers. If customers experience any further issues please reach out to [email protected] for further assistance.
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