Abnormal Security incident
Inbound Email Security and Email Productivity – (EU)
Resolved after 59 minutes, affecting Inbound Email Security (IES) and Email Productivity (EPR), on April 18, 2025.
As of 00:53 UTC, our engineering team has successfully resolved the issue impacting Inbound Email Security and Email Productivity in the EU. Emails affected during the incident window have been reprocessed and remediated. If you experience any further issues, please reach out to our support team at [email protected]
Affected components
Update timeline
- investigating Apr 18, 2025, 12:52 AM UTC
Starting at 23:50 UTC on April 17th, Abnormal began experiencing service degradation affecting Inbound Email Security and Email Productivity. EU customers may experience delayed email remediation. Our engineering team is actively working to mitigate the issue and restore full functionality. We will provide the next update within the next hour or sooner as more information becomes available.
- resolved Apr 18, 2025, 01:51 AM UTC
As of 00:53 UTC, our engineering team has successfully resolved the issue impacting Inbound Email Security and Email Productivity in the EU. Emails affected during the incident window have been reprocessed and remediated. If you experience any further issues, please reach out to our support team at [email protected]
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