4Schools incident
4Schools Helpdesk provider experiencing stability issues
Resolved after 11 hours 27 minutes, affecting Helpdesk/Support and Helpdesk/Support and 1 more, on May 8, 2026.
Zendesk has reported that their systems are back to normal, and our support team has conducted an audit of support paths to verify they are functional. If you need support, you can be confident in contacting us through all our normal channels. Happy Friday!
Affected components
Update timeline
- monitoring May 08, 2026, 12:57 AM UTC
The software 4Schools uses to provide support by email, web, and telephone, is experiencing stability issues this evening. This may result in delays when contacting 4Schools support. We are monitoring their progress and, if needed, will implement workarounds to remain available.
- resolved May 08, 2026, 12:25 PM UTC
Zendesk has reported that their systems are back to normal, and our support team has conducted an audit of support paths to verify they are functional. If you need support, you can be confident in contacting us through all our normal channels. Happy Friday!
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