Resolved after 3 hours 34 minutes, affecting Application, on November 19, 2024.
We have been able to verify that the fix implemented at 8:32 cst was effective. Since that time, all logins to Student Services should again be working normally.
Affected components
Update timeline
- investigating Nov 19, 2024, 02:02 PM UTC
We are currently investigating a problem that is preventing users from logging into the Student Services platform. Users who were already logged in this morning will be able to continue using it as normal. However, this problem is preventing users from logging in anew.
- monitoring Nov 19, 2024, 02:32 PM UTC
A fix has been developed, and has passed internal testing. We are verifying that it's working in the real world, too.
- resolved Nov 19, 2024, 05:37 PM UTC
We have been able to verify that the fix implemented at 8:32 cst was effective. Since that time, all logins to Student Services should again be working normally.
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