Resolved after 3 minutes, affecting Application, on January 26, 2025.
IEP4Schools had been unavailable due to an expired certificate. The cause of the expiration was traced back to some automation code which had been altered for troubleshooting, and not restored to normal use. At the same time, we discovered that some changes had been made by a monitoring/alerting service provider, which resulted in a failure to alert technical staff. The original outage has been corrected, and improvements are planned for certificate management, monitoring, and alerting.
Affected components
Update timeline
- identified Jan 26, 2025, 02:00 PM UTC
IEP4Schools is currently unavailable due to an expired certificate. We are working on restoring service now.
- resolved Jan 26, 2025, 02:03 PM UTC
IEP4Schools had been unavailable due to an expired certificate. The cause of the expiration was traced back to some automation code which had been altered for troubleshooting, and not restored to normal use. At the same time, we discovered that some changes had been made by a monitoring/alerting service provider, which resulted in a failure to alert technical staff. The original outage has been corrected, and improvements are planned for certificate management, monitoring, and alerting.
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