4Schools incident

Mass Notification Contact List Sync

Resolved after 8 hours 21 minutes, affecting CMS4Schools Mass Notifications, on April 25, 2025.

identified Apr 25, 2025, 03:41 PM UTC

Due to a network error, the automatic scheduled contact list syncs with certain configurations of Skyward are not operational. This may be preventing automated lunch balance or attendance messages from sending for some schools. No other functionality is affected. We are currently coordinating with our network providers to resolve the issue.

Started
Apr 25, 2025, 03:41 PM UTC
Resolved
Apr 26, 2025, 12:02 AM UTC
Duration
8h 21m
Detected by Pingoru
Apr 25, 2025, 03:41 PM UTC

Affected components

CMS4Schools Mass Notifications

Update timeline

  1. identified Apr 25, 2025, 03:41 PM UTC

    Due to a network error, the automatic scheduled contact list syncs with certain configurations of Skyward are not operational. This may be preventing automated lunch balance or attendance messages from sending for some schools. No other functionality is affected. We are currently coordinating with our network providers to resolve the issue.

  2. resolved Apr 26, 2025, 12:02 AM UTC

    The issue has been resolved.

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