20i Outage History

Started Jul 07, 2026, 10:00 PM UTC· resolved Jul 08, 2026, 04:58 PM UTC

1. monitoring Jul 04, 2026, 09:07 PM UTC

   Scheduled Maintenance: We are carrying out essential core network upgrades to our Dallas, United States (DFW) infrastructure. As part of this work, we will be increasing network capacity to support future growth and improve overall platform resilience. No service interruption is expected during the maintenance window. However, due to the nature of the work being carried out, services should be considered "at risk" throughout the scheduled period. Scheduled for: 2026-07-04 22:00:00 To be completed: 2026-07-07 22:00:00

2. monitoring Jul 04, 2026, 09:07 PM UTC

   Scheduled Maintenance: We are carrying out essential core network upgrades to our Dallas, United States (DFW) infrastructure. As part of this work, we will be increasing network capacity to support future growth and improve overall platform resilience. No service interruption is expected during the maintenance window. However, due to the nature of the work being carried out, services should be considered "at risk" throughout the scheduled period. Scheduled for: 2026-07-04 22:00:00 To be completed: 2026-07-07 22:00:00

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Started Jun 29, 2026, 07:37 AM UTC· resolved Jun 29, 2026, 07:37 AM UTC

1. monitoring Jun 29, 2026, 07:33 AM UTC

   Incident: We're currently receiving reports of degraded performance via the hosting control panel. Our system admin team are investigating, and we will provide an update as soon as possible.

2. monitoring Jun 29, 2026, 07:37 AM UTC

   Incident: We're currently receiving reports of degraded performance via the hosting control panel. Our system admin team are investigating, and we will provide an update as soon as possible.

3. resolved Jun 29, 2026, 07:37 AM UTC

   Incident Update: This incident has now been resolved.

4. resolved Jun 29, 2026, 07:37 AM UTC

   Incident Update: This incident has now been resolved.

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Started Jun 26, 2026, 08:00 AM UTC· resolved Jun 26, 2026, 02:31 PM UTC

1. monitoring Jun 25, 2026, 04:03 PM UTC

   Scheduled Maintenance: An emergency maintenance window has been scheduled between 0500 and 0800 UTC on Friday 26th June. During this period, the highlighted machine will be powered down, and vital hardware upgrades will be enacted. Please note that this maintenance will only affect VPS and Cloud Server products located on the denoted servers. Scheduled for: 2026-06-26 05:00:00 To be completed: 2026-06-26 08:00:00

2. monitoring Jun 25, 2026, 04:03 PM UTC

   Scheduled Maintenance: An emergency maintenance window has been scheduled between 0500 and 0800 UTC on Friday 26th June. During this period, the highlighted machine will be powered down, and vital hardware upgrades will be enacted. Please note that this maintenance will only affect VPS and Cloud Server products located on the denoted servers. Scheduled for: 2026-06-26 05:00:00 To be completed: 2026-06-26 08:00:00

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Started Jun 22, 2026, 11:54 AM UTC· resolved Jun 22, 2026, 11:54 AM UTC

1. monitoring Jun 22, 2026, 11:47 AM UTC

   Incident: We're aware of intermittent database connectivity on shareddb-a.hosting.stackcp.net, shareddb-c.hosting.stackcp.net, shareddb-e.hosting.stackcp.net, wordpressdb-a.hosting.stackcp.net, wordpressdb-b.hosting.stackcp.net & wordpressdb-c.hosting.stackcp.net. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

2. monitoring Jun 22, 2026, 11:54 AM UTC

   Incident: We're aware of intermittent database connectivity on shareddb-a.hosting.stackcp.net, shareddb-c.hosting.stackcp.net, shareddb-e.hosting.stackcp.net, wordpressdb-a.hosting.stackcp.net, wordpressdb-b.hosting.stackcp.net & wordpressdb-c.hosting.stackcp.net. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

3. resolved Jun 22, 2026, 11:54 AM UTC

   Incident Update: Our system administrators have identified the cause of the connectivity issues seen and have deployed a fix to restore database connectivity.

4. resolved Jun 22, 2026, 11:54 AM UTC

   Incident Update: Our system administrators have identified the cause of the connectivity issues seen and have deployed a fix to restore database connectivity.

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Started Jun 04, 2026, 01:05 PM UTC· resolved Jun 04, 2026, 03:29 PM UTC

1. resolved Jun 04, 2026, 01:05 PM UTC

   Incident Update: Network connectivity has been fully restored. The issue was traced to an upstream IP transit provider and has now been resolved. All affected Cloud Servers should be reachable again. We apologize for any inconvenience caused.

2. resolved Jun 04, 2026, 01:05 PM UTC

   Incident Update: Network connectivity has been fully restored. The issue was traced to an upstream IP transit provider and has now been resolved. All affected Cloud Servers should be reachable again. We apologize for any inconvenience caused.

Read the full incident report →

Started Jun 04, 2026, 12:46 PM UTC· resolved Jun 04, 2026, 03:35 PM UTC

1. monitoring Jun 04, 2026, 12:46 PM UTC

   Incident: We are currently investigating degraded network connectivity in Miami, FL. Cloud Servers hosted in this location may be unreachable. Our team are actively investigating the issue and will provide further updates as soon as more information becomes available.

2. monitoring Jun 04, 2026, 12:46 PM UTC

   Incident: We are currently investigating degraded network connectivity in Miami, FL. Cloud Servers hosted in this location may be unreachable. Our team are actively investigating the issue and will provide further updates as soon as more information becomes available.

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Started Jun 03, 2026, 11:17 AM UTC· resolved Jun 03, 2026, 11:17 AM UTC

1. monitoring Jun 03, 2026, 10:48 AM UTC

   Incident: We're aware of an incident affecting the installation of free SSL certificates on our hosting platform. Our system administrators are investigating, and we hope to have the problem resolved soon.

2. monitoring Jun 03, 2026, 10:48 AM UTC

   Incident: We're aware of an incident affecting the installation of free SSL certificates on our hosting platform. Our system administrators are investigating, and we hope to have the problem resolved soon.

3. resolved Jun 03, 2026, 11:17 AM UTC

   Incident Update: Our system administrators have identified the cause, and this should now be resolved. We are closely monitoring the situation further.

4. resolved Jun 03, 2026, 11:17 AM UTC

   Incident Update: Our system administrators have identified the cause, and this should now be resolved. We are closely monitoring the situation further.

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Started Jun 02, 2026, 08:01 AM UTC· resolved Jun 03, 2026, 11:55 AM UTC

1. monitoring Jun 01, 2026, 04:28 PM UTC

   Scheduled Maintenance: An emergency maintenance window has been scheduled between 0500 and 0800 UTC on Tuesday 2nd June. During this period, the highlighted machine will be powered down, and vital hardware upgrades will be enacted. Please note that this maintenance will only affect VPS and Cloud Server products located on the denoted servers. Scheduled for: 2026-06-02 05:00:00 To be completed: 2026-06-02 08:00:00

2. monitoring Jun 01, 2026, 04:28 PM UTC

   Scheduled Maintenance: An emergency maintenance window has been scheduled between 0500 and 0800 UTC on Tuesday 2nd June. During this period, the highlighted machine will be powered down, and vital hardware upgrades will be enacted. Please note that this maintenance will only affect VPS and Cloud Server products located on the denoted servers. Scheduled for: 2026-06-02 05:00:00 To be completed: 2026-06-02 08:00:00

Read the full incident report →

Started May 19, 2026, 01:22 AM UTC· resolved May 19, 2026, 01:22 AM UTC

1. monitoring May 18, 2026, 08:14 PM UTC

   Incident: We're currently receiving reports of packages on the US shared hosting platform experiencing 500 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. Apologies for any inconvenience caused.

2. monitoring May 18, 2026, 08:14 PM UTC

   Incident: We're currently receiving reports of packages on the US shared hosting platform experiencing 500 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. Apologies for any inconvenience caused.

3. resolved May 19, 2026, 01:22 AM UTC

   Incident Update: The issue has now been resolved by our system administrators, and all affected services are operating normally.

4. resolved May 19, 2026, 01:22 AM UTC

   Incident Update: The issue has now been resolved by our system administrators, and all affected services are operating normally.

Read the full incident report →

Started May 15, 2026, 06:29 PM UTC· resolved May 15, 2026, 06:29 PM UTC

1. monitoring May 15, 2026, 04:48 PM UTC

   Incident: We're aware off issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

2. monitoring May 15, 2026, 04:48 PM UTC

   Incident: We're aware off issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

3. monitoring May 15, 2026, 06:29 PM UTC

   Incident Update: Our system administrators have identified the cause of incoming emails being delayed, and all affected services are operating normally.

4. monitoring May 15, 2026, 06:29 PM UTC

   Incident Update: Our system administrators have identified the cause of incoming emails being delayed, and all affected services are operating normally.

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Started May 15, 2026, 09:21 AM UTC· resolved May 15, 2026, 09:21 AM UTC

1. monitoring May 15, 2026, 09:06 AM UTC

   Incident: We're currently receiving reports of some websites on the Windows shared hosting platform experiencing 503 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available. Apologies for any inconvenience caused.

2. monitoring May 15, 2026, 09:09 AM UTC

   Incident: We're currently receiving reports of some websites on the UK Windows Shared hosting platform experiencing 503 errors. Our system administration team are investigating the issue now, and updates will be provided as more information becomes available.

3. monitoring May 15, 2026, 09:21 AM UTC

   Incident Update: Our system administrators have identified the cause of the connectivity issues seen for our Windows platform, and all affected services are operating normally.

4. monitoring May 15, 2026, 09:21 AM UTC

   Incident Update: Our system administrators have identified the cause of the connectivity issues seen for our Windows platform, and all affected services are operating normally.

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Started May 08, 2026, 01:31 PM UTC· resolved May 08, 2026, 01:31 PM UTC

1. monitoring May 08, 2026, 01:29 PM UTC

   Incident: We're aware of intermittent connectivity on some VPS and Cloud Servers. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

2. monitoring May 08, 2026, 01:29 PM UTC

   Incident: We're aware of intermittent connectivity on some VPS and Cloud Servers. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

3. resolved May 08, 2026, 01:31 PM UTC

   Incident Update: The issue has now been resolved by our system administrators, and all affected services are operating normally.

4. resolved May 08, 2026, 01:31 PM UTC

   Incident Update: The issue has now been resolved by our system administrators, and all affected services are operating normally.

Read the full incident report →

Started May 06, 2026, 01:15 PM UTC· resolved May 06, 2026, 03:48 PM UTC

1. monitoring May 06, 2026, 08:57 AM UTC

   Incident: We are seeing reports of email bouncebacks when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available.

2. monitoring May 06, 2026, 08:57 AM UTC

   Incident: We are seeing reports of email bouncebacks when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available.

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Started May 06, 2026, 01:15 PM UTC· resolved May 06, 2026, 01:15 PM UTC

1. resolved May 06, 2026, 01:15 PM UTC

   Incident Update: We are pleased to confirm that the previous issue has now been resolved.

2. resolved May 06, 2026, 01:15 PM UTC

   Incident Update: We are pleased to confirm that the previous issue has now been resolved.

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Started May 05, 2026, 04:58 PM UTC· resolved May 05, 2026, 04:58 PM UTC

1. monitoring May 05, 2026, 04:39 PM UTC

   Incident: We're receiving reports of intermittent site connectivity affecting some sites across our platform. The reports are of the error ERR_ADDRESS_UNREACHABLE. Our System Administration team is investigating this further now, and updates will be provided as more information becomes available.

2. monitoring May 05, 2026, 04:39 PM UTC

   Incident: We're receiving reports of intermittent site connectivity affecting some sites across our platform. The reports are of the error ERR_ADDRESS_UNREACHABLE. Our System Administration team is investigating this further now, and updates will be provided as more information becomes available.

3. monitoring May 05, 2026, 04:58 PM UTC

   Incident Update: The intermittent ERR_ADDRESS_UNREACHABLE errors have now been fixed, and we are closely monitoring the situation further.

4. monitoring May 05, 2026, 04:58 PM UTC

   Incident Update: The intermittent ERR_ADDRESS_UNREACHABLE errors have now been fixed, and we are closely monitoring the situation further.

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Started May 04, 2026, 01:36 PM UTC· resolved May 04, 2026, 01:36 PM UTC

1. monitoring May 04, 2026, 01:24 PM UTC

   Incident: We're aware of intermittent connectivity on our shared e-mail platform. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

2. monitoring May 04, 2026, 01:24 PM UTC

   Incident: We're aware of intermittent connectivity on our shared e-mail platform. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

3. resolved May 04, 2026, 01:36 PM UTC

   Incident Update: The issue has now been resolved by our system administrators, and all affected services are operating normally.

4. resolved May 04, 2026, 01:36 PM UTC

   Incident Update: The issue has now been resolved by our system administrators, and all affected services are operating normally.

Read the full incident report →

Started Apr 30, 2026, 12:50 PM UTC· resolved Apr 30, 2026, 12:50 PM UTC

1. monitoring Apr 30, 2026, 12:18 PM UTC

   Incident: We're aware of issues with SSH connectivity to hosting packages in the UK at the moment. Our system administration team are looking into this now, and we will provide a further update shortly.

2. monitoring Apr 30, 2026, 12:18 PM UTC

   Incident: We're aware of issues with SSH connectivity to hosting packages in the UK at the moment. Our system administration team are looking into this now, and we will provide a further update shortly.

3. resolved Apr 30, 2026, 12:50 PM UTC

   Incident Update: Our system administrators have now resolved the previous issue with SSH. We apologise for any inconvenience caused.

4. resolved Apr 30, 2026, 12:50 PM UTC

   Incident Update: Our system administrators have now resolved the previous issue with SSH. We apologise for any inconvenience caused.

Read the full incident report →