12Twenty incident

Issues Saving Updates to Student Profiles

Resolved after 1 hour 9 minutes, affecting Web Application, on January 9, 2025.

identified Jan 09, 2025, 05:08 PM UTC

We are currently investigating an issue where admin users are reporting that they are unable to update or save changes to student profiles. Our team is actively working to identify the root cause and will provide updates as soon as possible.

Started
Jan 09, 2025, 05:08 PM UTC
Resolved
Jan 09, 2025, 06:17 PM UTC
Duration
1h 9m
Detected by Pingoru
Jan 09, 2025, 05:08 PM UTC

Affected components

Web Application

Update timeline

  1. identified Jan 09, 2025, 05:08 PM UTC

    We are currently investigating an issue where admin users are reporting that they are unable to update or save changes to student profiles. Our team is actively working to identify the root cause and will provide updates as soon as possible.

  2. resolved Jan 09, 2025, 06:17 PM UTC

    This incident has been resolved.

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