Zume Outage History

Started Jul 08, 2026, 04:57 AM UTC· resolved Jul 08, 2026, 05:36 AM UTC

1. investigating Jul 08, 2026, 04:57 AM UTC

   We are experiencing a network incident in our UK location. We're investigating the issue and will provide an update as soon as possible.

2. resolved Jul 08, 2026, 05:36 AM UTC

   We recently experienced a major network issue at our Coventry datacentre. Service has now been fully restored for all customers, and a complete Reason for Outage (RFO) report will be published in due course via our status page

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Started Jun 28, 2026, 03:54 AM UTC· resolved Jun 28, 2026, 04:26 AM UTC

1. investigating Jun 28, 2026, 03:54 AM UTC

   We’re currently expecting a network outage in our Dallas location. We’ve reported the issue to our upstream server provider and are awaiting a resolution.

2. resolved Jun 28, 2026, 04:26 AM UTC

   We have recieved confirmation from our upstream provider that the issue is now resolved. Apologies for the inconvenience which this has caused.

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Started Apr 28, 2026, 07:10 PM UTC· resolved Apr 29, 2026, 12:26 AM UTC

1. investigating Apr 28, 2026, 07:10 PM UTC

   cPanel has notified its partners of a security issue with the cPanel/WHM login page. As a precaution we have disabled cPanel/WHM access until a patch has been deployed. We expect the patch to be deployed shortly and will re-enable access as soon as possible.

2. resolved Apr 29, 2026, 12:26 AM UTC

   cPanel access for all web hosting services has been fully restored. We will continue to restore access for customers with managed VPS and dedicated servers throughou the night.

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Started Apr 08, 2026, 07:41 AM UTC· resolved Apr 08, 2026, 07:41 AM UTC

1. resolved Apr 08, 2026, 07:41 AM UTC

   We are receiving a DDoS attack against the web2 server. This is currently being mitigated, however customers may experience intermittent loading issues with their services during this period.

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Started Apr 01, 2026, 11:25 PM UTC· resolved Apr 03, 2026, 01:56 PM UTC

1. investigating Apr 01, 2026, 11:25 PM UTC

   We are currently experiencing a network incident in our Amsterdam location. We are escalating to the transit provider and will update as soon as possible.

2. resolved Apr 03, 2026, 01:56 PM UTC

   According to the datacentre, "the incident was caused by a chain reaction within the electrical systems, where safety mechanisms were triggered. A human action played a role in the sequence of events, in combination with the behavior of the underlying technical systems.". A full RFO is expected by the end of next week.

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Started Mar 30, 2026, 07:25 PM UTC· resolved Mar 31, 2026, 02:58 AM UTC

1. investigating Mar 30, 2026, 07:25 PM UTC

   An issue with our off-network hosting provider for our client area, OVH, is experencing an incident in ther London location. Please get in touch via [email protected] for urgent support.

2. resolved Mar 31, 2026, 02:58 AM UTC

   This issue has now been resolved.

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Started Mar 29, 2026, 11:38 PM UTC· resolved Mar 29, 2026, 11:52 PM UTC

1. investigating Mar 29, 2026, 11:38 PM UTC

   We are currently experiencing an issue with Litespeed webserver failing to start on web2.bhx server. We are investigating the root cause and will post an update shortly.

2. resolved Mar 29, 2026, 11:52 PM UTC

   We have resolved the issue with Litespeed webserver not starting. We will continue to monitor the system to ensure this does not reoccur.

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Started Mar 19, 2026, 07:56 PM UTC· resolved Mar 20, 2026, 10:56 AM UTC

1. investigating Mar 19, 2026, 07:56 PM UTC

   We are experiencing a large-scale DDoS attack against our web2 service. Customers using Cloudflare may experience loading issues with their site whilst traffic is routed via our DDoS scrubbing system.

2. resolved Mar 20, 2026, 10:56 AM UTC

   The attack is under control for the time being. We will continue to monitor this closely and provide updates as necessary. Clients using Cloudflare and other proxying services may now safely re-enable these services.

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Started Dec 28, 2025, 11:49 PM UTC· resolved Dec 29, 2025, 08:54 AM UTC

1. investigating Dec 28, 2025, 11:49 PM UTC

   At approximately 15:06 pacific time our NOC began to see machines dropping offline in our Dallas, TX location. We are investigating UPDATE 15:43 pacific time. We are seeing high temperatures across many devices that are still online. We suspect that there is an HVAC issue with the facility, and we have reached out to the facility. We are also ensuring our own oncall technicians are enroute. Further updates will be posted when information is available.

2. resolved Dec 29, 2025, 08:54 AM UTC

   The temperature in the facility remains stable so we will now close this incident. We will continue to monitor this.

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Started Nov 28, 2025, 01:46 AM UTC· resolved Nov 28, 2025, 01:46 AM UTC

1. resolved Nov 28, 2025, 01:46 AM UTC

   We are experiencing intermittent network connectivity issues to our Amsterdam location. We're investigating and will provide an update as soon as possible.

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Started Nov 18, 2025, 11:49 AM UTC· resolved Nov 18, 2025, 03:28 PM UTC

1. investigating Nov 18, 2025, 11:49 AM UTC

   Cloudflare is experiencing a worldwide outage. As a result, customers websites using Cloudflare may be experiencing issues. Some Zume services, including our client area, are also affected. For urgent support matters please contact us via email.

2. resolved Nov 18, 2025, 03:28 PM UTC

   This issue appears to be recovering now. We will monitor the situation and provide further updates if necessary.

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Started Oct 27, 2025, 11:12 AM UTC· resolved Oct 27, 2025, 11:12 AM UTC

1. resolved Oct 27, 2025, 11:12 AM UTC

   Our upstream provider is experiencing persistent DDoS attacks against their network. This is reducing in degraded network performance for our hosting infrastructure. The latest update is as follows: After a very long night, I wanted to provide an update: While we’ve made progress stabilizing some regions overnight, the attack remains active and continues to shift patterns. Our network and engineering teams have been working around the clock to keep services as stable as possible while preparing a long-term, comprehensive mitigation plan. We have recently learned that we are not the only target of this attack and other nearby providers are also battling it. This morning, we are continuing with a plan for a full-scale migration of our prefixes to CosmicGuard and MagicTransit, two industry-leading DDoS protection platforms. This process is complex and will take time as we carefully transition each network segment to ensure stability and minimize further disruption. We want to sincerely apologize for the ongoing interruptions and thank all of our customers for their continued patience and understanding. While we cannot provide an exact ETA for full restoration, this transition represents a major step toward a durable and permanent resolution. We remain confident that once the migration is complete, our network will be significantly more resilient against this and future large-scale attacks. Further updates will be posted as progress continues throughout the day.

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Started Oct 06, 2025, 10:37 PM UTC· resolved Oct 06, 2025, 10:49 PM UTC

1. investigating Oct 06, 2025, 10:37 PM UTC

   We’re currently observing elevated packet loss due to a large-scale DDoS attack (up to 1 Tbps) affecting our upstream provider. Their network team is actively mitigating the issue.

2. resolved Oct 06, 2025, 10:49 PM UTC

   This issue is now resolved.

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Started Jul 17, 2025, 10:48 AM UTC· resolved Jul 18, 2025, 01:24 AM UTC

1. investigating Jul 17, 2025, 10:48 AM UTC

   We are currently experiencing an issue with the business1 server. We will update as soon as possible.

2. resolved Jul 18, 2025, 01:24 AM UTC

   The service has been moved to a new hypervisor, which will resolve the issues which have occurred over the previous 24h. Thank you for your patience and we're sorry for any inconvenience caused by this.

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Started Jun 26, 2025, 11:55 AM UTC· resolved Jun 26, 2025, 12:33 PM UTC

1. investigating Jun 26, 2025, 11:55 AM UTC

   We experienced a short period of high packet-loss in our Amsterdam location due to an issue with an upstream transit provider. The issue lasted under 1 minute.

2. resolved Jun 26, 2025, 12:33 PM UTC

   The network issues are re-occurring. Our upstream network provider (Asimo Networks) currently has an engineer on-site at Nikhef to resolve the issues. We will post a further update once it becomes available.

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Started Mar 13, 2025, 03:30 AM UTC· resolved Mar 13, 2025, 03:32 AM UTC

1. investigating Mar 13, 2025, 03:30 AM UTC

   web1 went down.

2. resolved Mar 13, 2025, 03:32 AM UTC

   web1 recovered.

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