Zenoti Outage History
Zenoti is up right nowPingoru has recorded 104 incidents for Zenoti: 97 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 51 of 720 (7%) |
| May 2026 | 5 | 17 of 744 (2%) |
| June 2026 | 8 | 194 of 720 (27%) |
| July 2026 | 8 | 266 of 744 (36%) |
| August 2026 | 9 | 183 of 744 (25%) |
| September 2026 | 16 | 83 of 720 (12%) |
| October 2026 | 8 | 9 of 591 (1%) |
Incidents, newest first
Minor April 2, 2026 Intermittent slowness in certain workflows on AMRS01 32m Zenoti-AMRS01
Started Apr 02, 2026, 01:09 AM UTC· resolved Apr 02, 2026, 01:41 AM UTC
- investigating Apr 02, 2026, 01:09 AM UTC
We are currently investigating an issue of intermittent slowness on AMRS01.
- monitoring Apr 02, 2026, 01:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 01:41 AM UTC
This incident has been resolved.
Minor April 1, 2026 Slowness in certain workflows on AMRS05 2h 3m Zenoti-AMRS05
Started Apr 01, 2026, 02:36 PM UTC· resolved Apr 01, 2026, 04:40 PM UTC
- investigating Apr 01, 2026, 02:36 PM UTC
We are observing intermittent slowness in some workflows for the customers hosted on AMRS05. Our engineers are actively looking into this to identify and mitigate.
- monitoring Apr 01, 2026, 03:22 PM UTC
The slowness is resolved now. We're continuing to monitor the situation.
- resolved Apr 01, 2026, 04:40 PM UTC
This incident has been resolved.
Critical March 21, 2026 Zenoti Application Outage -ASIA12 2d 2h Zenoti-ASIA12
Started Mar 21, 2026, 03:21 AM UTC· resolved Mar 23, 2026, 06:12 AM UTC
- investigating Mar 21, 2026, 03:21 AM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-ASIA12, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- investigating Mar 21, 2026, 04:31 AM UTC
We are continuing to investigate this issue.
- investigating Mar 21, 2026, 05:10 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 21, 2026, 07:47 AM UTC
Primary services have been restored and are operational. Users may experience slower than usual response times as full recovery is underway. Additionally, some reports and analytics may display stale data until the recovery process is complete. Our team is actively working to bring all systems to full capacity. We'll provide another update once everything is fully restored. Thank you for your patience.
- monitoring Mar 22, 2026, 11:43 AM UTC
Core reports are now showing the latest data. Analytics dashboards may still display stale data as the recovery process continues. Our team is working to restore full data freshness across all analytics. We'll provide another update once analytics are fully up to date. Thank you for your continued patience.
- resolved Mar 23, 2026, 06:12 AM UTC
All services have been fully restored. Core reports and analytics are now displaying the latest data, and response times are back to normal. We appreciate your patience throughout this recovery. If you notice any lingering issues, please reach out to our support team.
Notice March 20, 2026 Intermittent Guest Search Issues 23m Zenoti-ASIA01, Zenoti-ASIA02, Zenoti-ASIA03, Zenoti-ASIA12 and 4 more
Started Mar 20, 2026, 12:59 PM UTC· resolved Mar 20, 2026, 01:23 PM UTC
- investigating Mar 20, 2026, 12:59 PM UTC
We are investigating an issue with the Guest Search functionality of the application which may be causing the guest search to not respond intermittently. All the other Zenoti application functions are working fine at this moment. Our teams are actively working on identifying the problem.
- monitoring Mar 20, 2026, 01:09 PM UTC
The issue has been fixed now and the team is monitoring the system for stability.
- resolved Mar 20, 2026, 01:23 PM UTC
This incident has been resolved.
Minor March 19, 2026 Zenoti Application Slowness- EURO01 45m Zenoti-EURO01
Started Mar 19, 2026, 01:23 PM UTC· resolved Mar 19, 2026, 02:09 PM UTC
- investigating Mar 19, 2026, 01:23 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-EURO01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- monitoring Mar 19, 2026, 02:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2026, 02:09 PM UTC
This incident has been resolved.
Minor March 13, 2026 Zenoti Application Slowness - AMRS22 52m Zenoti-AMRS22
Started Mar 13, 2026, 12:55 PM UTC· resolved Mar 13, 2026, 01:48 PM UTC
- investigating Mar 13, 2026, 12:55 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for AMRS22, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- identified Mar 13, 2026, 01:31 PM UTC
The issue has been identified, and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
- monitoring Mar 13, 2026, 01:44 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed
- resolved Mar 13, 2026, 01:48 PM UTC
The incident has been resolved. All systems are functioning normally, and no further issues have been observed. Thank you for your patience.
Major March 9, 2026 AMRS02 Login Issues 1h 40m Zenoti-AMRS02
Started Mar 09, 2026, 06:30 PM UTC· resolved Mar 09, 2026, 08:11 PM UTC
- investigating Mar 09, 2026, 06:30 PM UTC
We are seeing reports on login related issues on AMRS02. Our team is actively looking into this issue.
- investigating Mar 09, 2026, 07:10 PM UTC
We are continuing to investigate this issue.
- identified Mar 09, 2026, 07:43 PM UTC
The issue has been identified, and a fix has been implemented. We're seeing recovery of the application.
- monitoring Mar 09, 2026, 08:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 08:11 PM UTC
This incident has been resolved.
Minor March 5, 2026 Facing intermittent errors 16m Zenoti-EURO01
Started Mar 05, 2026, 09:40 AM UTC· resolved Mar 05, 2026, 09:57 AM UTC
- investigating Mar 05, 2026, 09:40 AM UTC
We are facing intermittent errors spike on EURO01. Customers hosted on this POD might see some issues intermittently. Our team is looking into the issue.
- resolved Mar 05, 2026, 09:57 AM UTC
This incident has been resolved.
Notice March 3, 2026 External ACH Processing Delay Impacting Zenoti Integrated Payroll (ZIP) 2d 9h Zenoti-AMRS01, Zenoti-AMRS02, Zenoti-AMRS03, Zenoti-AMRS04 and 6 more
Started Mar 03, 2026, 04:33 PM UTC· resolved Mar 06, 2026, 02:24 AM UTC
- monitoring Mar 03, 2026, 04:33 PM UTC
We’re reaching out to proactively inform you of an external issue that may impact the timing of certain payroll and tax payment settlements processed through Zenoti Integrated Payroll (ZIP). Overnight, the Federal Reserve reported delays in processing and delivering ACH payment files through FedACH. As of 7:30am ET, the Federal Reserve confirmed that ACH credits and debits have been delivered to receiving banks. This delivery occurred approximately 8 hours later than the normal processing window. Impact to ZIP Customers: Delayed settlement of payroll direct deposits and tax payments Deposits may post later than expected Delays in return files, which may impact confirmation of failed debits What to Expect: Although ACH files have now been delivered, the timing of deposit posting and fund availability depends on each receiving bank’s internal processing schedule. Some banks may already reflect payments, while others may not show them until later today. This issue originated with the Federal Reserve’s FedACH system and had nationwide impact across financial institutions. Zenoti is actively monitoring the situation, but we are unable to expedite deposits affected by this delay. Payments will reflect as each receiving bank completes its processing. For updates, you may monitor: Federal Reserve FedACH Status: https://frbservices.org/app/status/outage.do?oId=145787
- resolved Mar 06, 2026, 02:24 AM UTC
This incident has been resolved.
Critical March 1, 2026 MIDE01- Login Issues 30d 17h Zenoti-MIDE01
Started Mar 01, 2026, 04:23 PM UTC· resolved Apr 01, 2026, 09:39 AM UTC
- investigating Mar 01, 2026, 04:23 PM UTC
We are currently experiencing an issue with the Core and Analytics reports for MIDE01 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
- identified Mar 01, 2026, 04:39 PM UTC
All the services other than reports are up and running fine. Few Core and Analytics reports for MIDE01 POD might be stale. We have been working with our cloud service provider (AWS) to resolve the same. Thanks for your patience and apologies for the inconvenience.
- identified Mar 02, 2026, 05:54 AM UTC
We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 02, 2026, 08:51 AM UTC
We are currently experiencing application accessibility issues with the evolving power situation in the region where the cloud provider (AWS) data center is hosted. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 02, 2026, 09:45 AM UTC
We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 02, 2026, 11:45 AM UTC
We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 02, 2026, 01:59 PM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 02, 2026, 03:46 PM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 02, 2026, 05:13 PM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 02, 2026, 06:07 PM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 02, 2026, 11:14 PM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 03, 2026, 04:44 AM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
- identified Mar 03, 2026, 08:56 AM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
- identified Mar 03, 2026, 12:51 PM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
- identified Mar 03, 2026, 01:27 PM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. We will provide another update by March 3 at 10:00 AM PST Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
- identified Mar 03, 2026, 06:59 PM UTC
We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
- identified Mar 04, 2026, 03:34 AM UTC
Few EC2 instances are responding intermittently, while Redis, DynamoDB, and DocumentDB are returning 504 errors. These services are critical for the Zenoti application to function normally. Our team is actively working to restore all affected services. We will share further updates as soon as we receive new information or once a fix has been implemented. Thank you for your patience and understanding. Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
- identified Mar 04, 2026, 06:04 AM UTC
We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding. For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
- identified Mar 04, 2026, 09:02 AM UTC
We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding. For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
- identified Mar 04, 2026, 03:24 PM UTC
We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding. For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
- identified Mar 04, 2026, 06:32 PM UTC
We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.
- monitoring Mar 05, 2026, 09:07 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 11, 2026, 07:53 AM UTC
While most of the application components are working fine, we are observing some issues with the reports functionality. Our team is working on a fix to restore it.
- monitoring Mar 11, 2026, 08:05 AM UTC
A fix has been implemented, and the reports functionality is restored. we are monitoring the results.
- resolved Apr 01, 2026, 09:39 AM UTC
This incident has been resolved.
Major March 1, 2026 Zenoti Application Slowness - MIDE01 3h 8m Zenoti-MIDE01
Started Mar 01, 2026, 12:39 PM UTC· resolved Mar 01, 2026, 03:47 PM UTC
- investigating Mar 01, 2026, 12:39 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-MIDE01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- investigating Mar 01, 2026, 01:09 PM UTC
We are currently experiencing an outage with our service provider (AWS), resulting in intermittent connection issues for our application. Our team is actively working with the provider to resolve the problem, and we will continue to share updates as we have them.
- investigating Mar 01, 2026, 01:30 PM UTC
We are currently waiting for a fix from the Cloud provider and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 01, 2026, 01:46 PM UTC
The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
- identified Mar 01, 2026, 02:06 PM UTC
We are continuing to work on a fix for this issue and will provide an update as soon as more information is available.
- monitoring Mar 01, 2026, 02:45 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- monitoring Mar 01, 2026, 03:05 PM UTC
The system has been stable since 5:30 AM PST and all the application workflows are now operational. Our team is monitoring this closely. Thank you for the patience.
- monitoring Mar 01, 2026, 03:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 01, 2026, 03:47 PM UTC
We are currently awaiting a permanent fix from our cloud provider and remain in close contact with their support team to ensure a swift resolution. In the meantime, we have implemented a remedial fix on our end, and the application has been operating normally since 5:30 AM PST. All workflows are fully functional at this time. Thank you for your continued patience.
Major February 26, 2026 Zenoti Application Slowness- CNDA01 52m Zenoti-CNDA01
Started Feb 26, 2026, 10:11 PM UTC· resolved Feb 26, 2026, 11:03 PM UTC
- investigating Feb 26, 2026, 10:11 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-CNDA01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- identified Feb 26, 2026, 10:27 PM UTC
The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
- monitoring Feb 26, 2026, 10:47 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Feb 26, 2026, 11:03 PM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Notice February 23, 2026 Zenoti Analytics Service (analytics04.zenoti.com) Down 2h 6m Zenoti-EURO01, Zenoti-EURO02
Started Feb 23, 2026, 11:03 AM UTC· resolved Feb 23, 2026, 01:09 PM UTC
- investigating Feb 23, 2026, 11:03 AM UTC
We are observing an issue with our analytics site analytics04.zenoti.com. We are investigating the cause and will provide an update as soon as possible
- investigating Feb 23, 2026, 12:07 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 23, 2026, 01:00 PM UTC
The service is now operational. We are continuing to monitor.
- resolved Feb 23, 2026, 01:09 PM UTC
This incident has been resolved.
Minor February 20, 2026 Intermittent Slowness Reports 2h 35m Zenoti-AMRS05, Zenoti-AMRS13, Zenoti-CNDA01
Started Feb 20, 2026, 05:46 PM UTC· resolved Feb 20, 2026, 08:22 PM UTC
- investigating Feb 20, 2026, 05:46 PM UTC
We are investigating reports of intermittent slowness on multiple pods. The customers might see slow response from the application in between. Our Team is actively working on identifying the root cause.
- investigating Feb 20, 2026, 06:13 PM UTC
We are continuing to investigate this issue.
- investigating Feb 20, 2026, 06:26 PM UTC
We are continuing to investigate this issue.
- investigating Feb 20, 2026, 07:00 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 20, 2026, 08:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 08:22 PM UTC
This incident has been resolved.
Critical February 19, 2026 Slow Application Response on AMRS05 37m Zenoti-AMRS05
Started Feb 19, 2026, 11:34 PM UTC· resolved Feb 20, 2026, 12:11 AM UTC
- investigating Feb 19, 2026, 11:34 PM UTC
We are seeing unusually higher response time on our servers on AMRS05. The application may be responding slowly or not at all. Our team is looking into the issue actively.
- monitoring Feb 19, 2026, 11:50 PM UTC
The system is responding normally now. We are monitoring the performance closely.
- resolved Feb 20, 2026, 12:11 AM UTC
This incident has been resolved.
Minor February 13, 2026 Zenoti Application Slowness- ASIA03 50m Zenoti-ASIA03
Started Feb 13, 2026, 09:44 AM UTC· resolved Feb 13, 2026, 10:34 AM UTC
- investigating Feb 13, 2026, 09:44 AM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-ASIA03, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- monitoring Feb 13, 2026, 10:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 10:34 AM UTC
This incident has been resolved.
Minor February 12, 2026 Application Slowness on AMRS14 27m Zenoti-AMRS14
Started Feb 12, 2026, 05:54 PM UTC· resolved Feb 12, 2026, 06:22 PM UTC
- investigating Feb 12, 2026, 05:54 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-AMRS14, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- monitoring Feb 12, 2026, 06:15 PM UTC
The application is working normally now. We are closely monitoring the situation.
- resolved Feb 12, 2026, 06:22 PM UTC
This incident has been resolved.
Notice February 11, 2026 Holiday Notice: February 16, 2026 Payout Schedule Update (Zenoti Payments) - United States and Canada – ZPay_US, ZPay_CA, Zpay (Stripe) _ US
Started Feb 11, 2026, 10:15 PM UTC· resolved Feb 11, 2026, 10:15 PM UTC
- resolved Feb 11, 2026, 10:15 PM UTC
Dear Zenoti Payments Customer, Please note that Monday, February 16, 2026 is a bank holiday in both the United States and Canada. As a result, payouts that would normally be deposited on Monday, February 16th will instead be deposited on Tuesday, February 17th, 2026. No action is required on your end. Payouts will resume on the regular schedule following the holiday. Thank you for your continued partnership. Best regards, The Zenoti Payments Team
Critical January 31, 2026 Connectivity Issue with Asia12 3h 8m Zenoti-ASIA12
Started Jan 31, 2026, 09:54 AM UTC· resolved Jan 31, 2026, 01:02 PM UTC
- investigating Jan 31, 2026, 09:54 AM UTC
We are facing a connectivity issue with Asia 12. Our team is actively working on fixing the issue. Apologies for inconvenience.
- monitoring Jan 31, 2026, 10:02 AM UTC
A fix has been implemented, and the application is accessible now. We're closely monitoring the situation.
- resolved Jan 31, 2026, 01:02 PM UTC
This incident has been resolved.
Minor January 22, 2026 Zenoti Application Slowness - ASIA03 24m Zenoti-ASIA03
Started Jan 22, 2026, 12:26 PM UTC· resolved Jan 22, 2026, 12:51 PM UTC
- investigating Jan 22, 2026, 12:26 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-ASIA03, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- monitoring Jan 22, 2026, 12:44 PM UTC
The system is back to normal.
- monitoring Jan 22, 2026, 12:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 22, 2026, 12:51 PM UTC
This incident has been resolved.
Critical January 20, 2026 Problem with Invoice - AMRS07 1h 34m Zenoti-AMRS07
Started Jan 20, 2026, 01:20 PM UTC· resolved Jan 20, 2026, 02:55 PM UTC
- investigating Jan 20, 2026, 01:20 PM UTC
We are observing problem with the Invoice processing for Zenoti-AMRS07. We are investigating the cause and will provide an update as soon as possible. All the other services are working fine.
- investigating Jan 20, 2026, 01:38 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 02:05 PM UTC
We are continuing to investigate this issue.
- identified Jan 20, 2026, 02:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 02:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 02:55 PM UTC
This incident has been resolved.
Notice January 14, 2026 Upcoming Bank Holiday Notice – Martin Luther King Jr. Day - January 19, 2026 (US) – ZPay_US, Zpay (Stripe) _ US
Started Jan 14, 2026, 05:53 PM UTC· resolved Jan 14, 2026, 05:53 PM UTC
- resolved Jan 14, 2026, 05:53 PM UTC
Please note that Monday, January 19, 2026 is Martin Luther King Jr. Day, a U.S. Federal Holiday. On this day, all banks in the United States will be closed, and standard banking operations will be unavailable. As a result, this holiday will add an additional non-business day to our payout and deposit schedule. What to expect: Deposits that are scheduled to land on Monday, January 19, 2026 will be delayed. These deposits will instead be processed and are expected to arrive on the next business day, Tuesday, January 20, 2026. This delay applies to all U.S. bank deposits affected by the federal holiday.
Minor December 28, 2025 Zenoti Application Slowness- MIDE01 1h 43m Zenoti-MIDE01
Started Dec 28, 2025, 02:25 PM UTC· resolved Dec 28, 2025, 04:08 PM UTC
- investigating Dec 28, 2025, 02:25 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-MIDE01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- identified Dec 28, 2025, 02:45 PM UTC
The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
- identified Dec 28, 2025, 03:05 PM UTC
We are continuing to work on a fix for this issue and will provide an update as soon as possible.
- identified Dec 28, 2025, 03:26 PM UTC
We are continuing to work on a fix for this issue and will provide an update as soon as possible.
- monitoring Dec 28, 2025, 03:47 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Dec 28, 2025, 04:08 PM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Major December 23, 2025 Zenoti Application Slowness- AMRS06 35m Zenoti-AMRS06
Started Dec 23, 2025, 10:01 PM UTC· resolved Dec 23, 2025, 10:37 PM UTC
- investigating Dec 23, 2025, 10:01 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-AMRS06, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- monitoring Dec 23, 2025, 10:17 PM UTC
Zenoti application has been stable since 01:55 PM PST and is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Dec 23, 2025, 10:37 PM UTC
This incident has been resolved. Service is now fully operational since 01:55 PM PST and no further issues have been observed. Thank you for your patience.
Notice December 19, 2025 ASIA22 - Data refresh for core and analytics reports is impacted 45m Zenoti-ASIA22
Started Dec 19, 2025, 05:43 AM UTC· resolved Dec 19, 2025, 06:29 AM UTC
- investigating Dec 19, 2025, 05:43 AM UTC
We are currently experiencing an issue with the Core and Analytics reports for ASIA22 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
- monitoring Dec 19, 2025, 06:16 AM UTC
The issue has been identified and a fix is being implemented. All the application workflows are now operational. Our team is monitoring this closely. Thank you for your patience.
- resolved Dec 19, 2025, 06:29 AM UTC
The incident has been resolved. The data in Core reports is in sync now. All systems are functioning normally and no further issues have been observed.