Is XTIUM down?
Last checked 5m agoNo incidents right now.
XTIUM is operational right now. Last checked 5m ago; the most recent incident resolved 7h ago.
Real-time XTIUM status, recent outages, and incident history — pulled directly from XTIUM's official status page at https://status.xtium.eu every 5 minutes. Pingoru tracks 36 XTIUM services and has captured 14 incidents in the last 90 days (98.94% uptime). Get email, Slack, Discord, or webhook alerts the moment XTIUM reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- OBT - Device registrationsOBT - WebexAgent application - TouchpointOBT - Callcenter WallboardOBT - Receptionist applicationOCC DialerOCC ReportingOBT - Call recordingOBT - Callcenter applicationOCC Supervisor
Timeline · 6 updates
- investigating · Sep 24, 2026, 06:11 AM UTC
We are currently investigating an issue affecting OBT and OCC telephony services. The impact includes IVR functionality and related applications. This incident is being treated with the highest priority, and we will provide further updates as soon as more information becomes available. If you are experiencing this issue, please raise a case via our Self-Service Portal: https://selfservice.xtium.eu/
- investigating · Sep 24, 2026, 07:15 AM UTC
We are continuing to investigate the issue. Updates will be provided as they become available.
- identified · Sep 24, 2026, 07:54 AM UTC
We have identified a potential cause of the issue and are implementing recovery actions aimed at restoring the affected services. We will provide further updates as our investigation continues.
- identified · Sep 24, 2026, 07:57 AM UTC
We are continuing to work on a fix for this issue.
- monitoring · Sep 24, 2026, 08:08 AM UTC
A fix has been implemented, and we are monitoring the results. Customers with an active calamity switch are advised to consider disabling it while we continue to monitor service stability.
- resolved · Sep 24, 2026, 10:16 AM UTC
The issue has been fully resolved. We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected. Thank you for your patience while we worked to restore full functionality.
Latest: The issue has been fully resolved. We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioni…
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- OBT - Webex
Timeline · 3 updates
- investigating · Aug 21, 2026, 08:07 AM UTC
We are investigating an issue affecting Webex users who may be experiencing difficulties signing in to the app or connecting to phone services. The issue appears to be affecting Webex services globally. We are working closely with Cisco to investigate the cause and restore full service as soon as possible. We will provide further updates as more information becomes available.
- monitoring · Aug 21, 2026, 08:33 AM UTC
The vendor has completed remediation activities, and services are now restored for all regions. If you are not yet signed in to the Webex app and/or have not established a connection to the phone services, please try again. If the issue persists, please contact Client Support.
- resolved · Aug 21, 2026, 10:11 AM UTC
The vendor has confirmed services are now healthy and stable and are marking the issue as resolved. We have received no further issues so XTIUM will now mark this as resolved.
Latest: The vendor has confirmed services are now healthy and stable and are marking the issue as resolved. We have received no further issues so XTIUM will now mark this as resolved.
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- OBT - Webex
Timeline · 7 updates
- investigating · Aug 12, 2026, 07:48 AM UTC
Our vendor Cisco is investigating an issue impacting the push notification service for Webex. Users of Webex using the Webex App for mobile are not receiving incoming call notifications on their mobile phones. There are no issues with making outbound calls or answering incoming calls on a laptop or desk phone. As a workaround, users can answer calls on their laptop or desk phone, or forward incoming calls to an alternative non-Webex phone number. Our vendor is working to restore services and apologizes for the inconvenience this may cause.
- identified · Aug 12, 2026, 08:19 AM UTC
The vendor has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in one hour or sooner if significant progress occurs.
- identified · Aug 12, 2026, 09:52 AM UTC
The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.
- identified · Aug 12, 2026, 10:50 AM UTC
The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.
- identified · Aug 12, 2026, 11:48 AM UTC
The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.
- monitoring · Aug 12, 2026, 12:04 PM UTC
The vendor has completed remediation activities, and services are now restored. They have updated the NS records for one of their name servers; please note that it may take 24–48 hours for the new configuration to propagate worldwide. This timeframe is not a limitation of our services, but rather the standard propagation time required by global DNS (GDNS) infrastructure to update across the internet. Consequently, some users may continue to experience this issue until their local GDNS provider picks up the new configuration. We will continue to monitor to ensure service stability.
- resolved · Aug 12, 2026, 03:24 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Latest: Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
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- OCC Cloud
Timeline · 3 updates
- investigating · Jul 16, 2026, 08:19 AM UTC
We are currently investigating a login issue with Touchpoint OCC Cloud. After entering credentials and selecting whether or not to use client services, an error message appears that prevents login. We are investigating this issue with high priority together with our vendor and will share updates as soon as more information becomes available.
- monitoring · Jul 16, 2026, 08:28 AM UTC
We have received confirmation from our vendor that the issue is expected to be resolved. Initial tests are positive. Agents who are not yet logged in are advised to try again.
- resolved · Jul 16, 2026, 12:33 PM UTC
The login issue has been resolved. Thank you for your patience while we worked to restore full functionality.
Latest: The login issue has been resolved. Thank you for your patience while we worked to restore full functionality.
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- IVR and application issues ResolvedStarted Sep 24, 2026, 06:11 AM UTC · Resolved Sep 24, 2026, 10:16 AM UTC · 4h 4m
- Webex Sign-In and Phone Services ResolvedStarted Aug 21, 2026, 08:07 AM UTC · Resolved Aug 21, 2026, 10:11 AM UTC · 2h 3m
- Started Aug 12, 2026, 07:48 AM UTC · Resolved Aug 12, 2026, 03:24 PM UTC · 7h 35m
- Login Touchpoint fails - OCC Cloud ResolvedStarted Jul 16, 2026, 08:19 AM UTC · Resolved Jul 16, 2026, 12:33 PM UTC · 4h 13m