University System of Georgia Outage History
University System of Georgia is up right nowPingoru has recorded 78 incidents for University System of Georgia: 73 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 68 of 720 (9%) |
| May 2026 | 7 | 264 of 744 (35%) |
| June 2026 | 6 | 227 of 720 (32%) |
| July 2026 | 7 | 205 of 744 (28%) |
| August 2026 | 8 | 392 of 744 (53%) |
| September 2026 | 9 | 171 of 720 (24%) |
| October 2026 | 4 | 91 of 593 (15%) |
Incidents, newest first
Minor December 10, 2025 Multi-Site DOE Outages Reported – DOE-K-12 1d GA DOE K-12 Network
Started Dec 10, 2025, 09:34 PM UTC· resolved Dec 11, 2025, 09:46 PM UTC
- investigating Dec 10, 2025, 09:34 PM UTC
We have a multi-site outage affecting the ATC last-mile location. Zayo is investigating the root cause of the issue. The following locations are affected: - Camden County Schools - Glynn County Schools - McIntosh County Schools
- identified Dec 10, 2025, 09:39 PM UTC
Alma Telephone Company has field crews en route for a fiber break. Zayo will continue to provide updates, including ETR, for these sites
- resolved Dec 11, 2025, 09:46 PM UTC
The vendor has made the necessary fiber repairs. Service has been restored to the College of Coastal Georgia.
Minor December 10, 2025 PeachNet Network Fiber Break: WAY - BRU2 1d 21h Apogee, College of Coastal Georgia
Started Dec 10, 2025, 08:45 PM UTC· resolved Dec 12, 2025, 06:43 PM UTC
- identified Dec 10, 2025, 08:45 PM UTC
Alma Telephone Company is sending a tech for the Brunswick (BRU) Linear span fiber break. The fiber break started at 1:40 p.m. Apogee services are down for Brunswick. BRU is running on the backup line at this time, and Boldyn (Apogee) services to the College of Coastal Georgia are down. Updates will be posted here as they become available. The following locations are affected: - College of Coastal Georgia - Brunswick
- resolved Dec 12, 2025, 06:43 PM UTC
Network Support Services (NSS) has confirmed that the fiber cut has been repaired and no further disruptions are expected. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor December 10, 2025 Service Degradation - K12 Multi Site Packet Loss Due To Fiber Cut 2d 3h GA DOE K-12 Network
Started Dec 10, 2025, 04:14 PM UTC· resolved Dec 12, 2025, 07:37 PM UTC
- identified Dec 10, 2025, 04:14 PM UTC
Several DOE locations are experiencing significant packet loss due to a major fiber cut upstream from the customer sites, causing intermittent issues. Field teams are on-site and working on splicing for repairs. We are awaiting an estimated time of repair (ETR) and will stay engaged with the field teams until we receive a hand-off notification and all alarms are cleared. The following locations are affected: - Chattooga County Schools - Dade County Schools - Murray County Schools - Whitfield County Schools
- identified Dec 10, 2025, 07:52 PM UTC
The fiber was spliced on both ends without restoring the upstream path. The initial reburns on the repaired fibers did not bring levels within spec, and the splice team is traveling to the other end of the new cable to perform fault isolation and troubleshoot for restoration. We are awaiting an ETR and will remain engaged with field teams until all alarms and services have been restored.
- resolved Dec 12, 2025, 07:37 PM UTC
Network Support Services (NSS) has confirmed that the fiber cut has been repaired and and no further disruptions are expected. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Notice December 3, 2025 GeorgiaVIEW D2L Help Center Issues Reported - ASC Homepage 1d 5h GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD)
Started Dec 03, 2025, 03:50 PM UTC· resolved Dec 04, 2025, 09:32 PM UTC
- investigating Dec 03, 2025, 03:50 PM UTC
Information Technology Services (ITS) is currently investigating reports of a service disruption with Brightspace Community and ASC Homepage - Access to create or update Support cases, utilize the Chat channel, End User portals (if applicable), and additional functionality or resources available in the Brightspace Community starting from December 2, 2025 10:00 p.m. (UTC) Users at the following Institutions and organizations may be affected: USG QPROD Institutions: * Albany State University * Atlanta Metropolitan State College * Georgia College and State University * Georgia Gwinnett College * Georgia Highlands College * Gordon State College * Kennesaw State University * Savannah State University * South Georgia State College * University of Georgia * USG Training Initiatives * GeorgiaVIEW Community USG XPROD Institutions: * Abraham Baldwin Agricultural College * Clayton State University * College of Coastal Georgia * Columbus State University * Competency Based Education * Dalton State College * East Georgia State College * Fort Valley State University * Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) * Georgia Southern University * Georgia Southwestern State University * Georgia State University * Middle Georgia State University * University of North Georgia * University of West Georgia * USG Human Resources Office of Organizational Development * USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) * Valdosta State University USG Institutions affected: * Augusta University * Georgia Southern University Additional information will be posted here when the issues are confirmed.
- resolved Dec 04, 2025, 09:32 PM UTC
Information Technology Services (ITS) has confirmed that a service disruption with Brightspace Community and ASC Homepage has been resolved. The issue was resolved at 11:00 AM December 4, 2025. The vendor has resolved the issue. In the event that you experience any further issues with access to with Brightspace Community and ASC Homepage, please contact the USG Service Desk at [email protected] or 877-251-2644. Approximate Window of Impact: Start Time: Dec 2 2025 10:00PM (UTC) End Time: Dec 4 2025 10:45AM (UTC)
Major December 2, 2025 Network Outage - Kennesaw State University - Marietta Campus 1d 5h Kennesaw State University
Started Dec 02, 2025, 08:22 AM UTC· resolved Dec 03, 2025, 01:28 PM UTC
- investigating Dec 02, 2025, 08:22 AM UTC
Information Technology Services (ITS) is currently investigating reports of issues affecting network access at Kennesaw State University - Marietta Campus. Affected users may be experiencing problems accessing the internet. Additional information will be posted here when it becomes available.
- identified Dec 02, 2025, 08:24 AM UTC
Kennesaw State University (KSU) reports that this second outage is expected as crews continue their repairs on the gas leak.
- identified Dec 02, 2025, 08:26 PM UTC
Information Technology Services (ITS) is reporting that services are estimated to be restored no sooner than 5:00 p.m.
- resolved Dec 03, 2025, 01:28 PM UTC
Information Technology Services (ITS) has confirmed that the gas leak has been repaired and services have been restored at Kennesaw State University - Marietta Campus.
Major December 1, 2025 Network Outage - Georgia Institute of Technology 1d Georgia Institute of Technology
Started Dec 01, 2025, 07:59 PM UTC· resolved Dec 02, 2025, 08:15 PM UTC
- investigating Dec 01, 2025, 07:59 PM UTC
Information Technology Services (ITS) is currently investigating reports of service interruptions with network services at Georgia Institute of Technology. Additional information will be posted here when it becomes available. Zayo: TTN-0009286461 Circuit: FBDK/562465//ZFS
- resolved Dec 02, 2025, 08:15 PM UTC
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of network access at the Georgia Institute of Technology. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major November 14, 2025 PeachNet Network Outage - University of North Georgia - Blue Ridge Campus (NGABLU) 2d 16h University of North Georgia
Started Nov 14, 2025, 10:16 PM UTC· resolved Nov 17, 2025, 02:23 PM UTC
- investigating Nov 14, 2025, 10:16 PM UTC
Communications Consulting Group (CCG) is currently investigating reports of issues with network access at University of North Georgia - Blue Ridge Campus (NGABLU). Affected users may be experiencing problems with access to the network. Technicians are currently investigating the outage. Additional information will be posted here as it becomes available.
- monitoring Nov 14, 2025, 11:51 PM UTC
Communications Consulting Group (CCG) is reporting that network access has been restored at University of North Georgia - Blue Ridge Campus (NGABLU). We will continue to monitor this system for stability. If you are still experiencing issues with access to the network, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Nov 17, 2025, 02:23 PM UTC
After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at the University of North Georgia - Blue Ridge Campus (NGABLU). The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical November 1, 2025 GeorgiaBEST Managed Services Issue Reported - Georgia Southern University 2d 2h Georgia Southern University
Started Nov 01, 2025, 12:31 PM UTC· resolved Nov 03, 2025, 03:18 PM UTC
- investigating Nov 01, 2025, 12:31 PM UTC
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues connecting with Banner. Additional information will be posted here when the issues are confirmed. Sites Affected: Georgia Southern University
- monitoring Nov 01, 2025, 01:41 PM UTC
Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Georgia Southern University. We will continue to monitor this system for stability. If you are still experiencing issues with access to GeorgiaBEST Managed Services at Georgia Southern University, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Nov 03, 2025, 03:18 PM UTC
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of access to GeorgiaBEST Managed Services at Georgia Southern University. The system should continue operating normally. In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor October 29, 2025 Multiple KnowBe4 Products — Services Outage 1d 1h USG Status Page, USO Cybersecurity Alerts, USO Athens Office, USO Atlanta Office and 2 more
Started Oct 29, 2025, 06:15 PM UTC· resolved Oct 30, 2025, 07:42 PM UTC
- investigating Oct 29, 2025, 06:15 PM UTC
KnowBe4 KSAT User Provisioning and Phish Alert Button are currently unavailable. The vendor is actively investigating elevated error rates and loading issues across multiple products. Initial investigations point to a widespread Azure incident. Additional updates will be provided as more information becomes available. If you have any questions, please feel free to reach out to [email protected].
- resolved Oct 30, 2025, 07:42 PM UTC
Information Technology Services (ITS) has confirmed that all KnowBe4 systems are now operational. While KnowBe4 systems are back to operational, the vendor will be continuing to monitor the health of the overall platform and all its subcomponents to ensure stability. Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status In the event that you experience any further issues with KnowBe4 systems, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor October 14, 2025 Cybersecurity Awareness Training – Service Outage 19h 51m USO Cybersecurity Alerts, USO Athens Office, USO Atlanta Office, USO Georgia Film Academy and 1 more
Started Oct 14, 2025, 07:44 PM UTC· resolved Oct 15, 2025, 03:35 PM UTC
- investigating Oct 14, 2025, 07:44 PM UTC
The Cybersecurity Awareness Training platform (KnowBe4) is currently unavailable. Users may experience difficulties logging in or accessing training materials. The vendor is actively working to identify the cause and restore service as quickly as possible. Additional updates will be provided as more information becomes available. If you have any questions, please feel free to reach out to [email protected].
- resolved Oct 15, 2025, 03:35 PM UTC
The KnowBe4 team implemented a fix and monitored the results. The login issues have been resolved. In the event that you experience any further issues with access to the Cybersecurity Awareness Training platform (KnowBe4), please contact the USG Service Desk at [email protected] or 877-251-2644.
Major October 7, 2025 Network Outage - Savannah State University & Georgia Southern University - Armstrong Campus 2d Georgia Southern University, Savannah State University
Started Oct 07, 2025, 06:47 PM UTC· resolved Oct 09, 2025, 07:16 PM UTC
- investigating Oct 07, 2025, 06:47 PM UTC
Information Technology Services (ITS) and Accelecom are currently investigating a potential fiber cut between QSAV and SAV as well as between SAV and ARM2. At this time, symptoms point to a double fiber cut on the Savannah Ring. SAV.RTR is Down. Site affected: - Savannah State University - Georgia Southern University - Armstrong Campus
- resolved Oct 09, 2025, 07:16 PM UTC
Information Technology Services (ITS) has confirmed that the fiber has been repaired and services restored. In the event that you experience any further issues with network access at Savannah State University or Georgia Southern University - Armstrong Campus, please contact the USG Service Desk at [email protected] or 877-251-2644.