pingoru pingoru Tychron had 5 outages in the last 2 years totaling 12h 23m of downtime, averaging 0.2 incidents per month.
There were 5 Tychron outages since November 18, 2025 totaling 12h 23m of downtime. Each is summarised below. Incident details, duration, and resolution information.
"MMS API (US West) (Messaging)" is Down
"SMS API (US West) (Messaging)" is Down
"MMS API (US West) (Messaging)" is Operational
All components are Operational
Beginning at approximately 12:40 EST , elevated latency was observed affecting outbound 10DLC messaging traffic destined for AT&T subscribers . The issue is external to Tychron at the DCA / Carrier level and is impacting delivery to AT&T over 10DLC only. Engineering teams are actively engaging with AT&T and the DCA to investigate the latency and obtain additional visibility. Further updates will be communicated as soon as new information becomes available. Important Notice: This impact is limited exclusively to 10DLC traffic to AT&T . Short Code messaging traffic to AT&T and all other carriers remain fully operational and is processing as expected with no impairment.
Normal AT&T 10DLC traffic flow was restored at approximately 13:24 EST . Message delivery to AT&T has been operating normally with no latency or delays observed since service restoration.
We have been advised of delivery issues to AT&T subscribers, this is not isolated to Tychron and is downstream between the DCA connectivity and AT&T mobility. We are monitoring the situation and will provide updates as they are provided by the DCA and AT&T
Connectivity between the DCA and AT&T Mobility seems to be resolved and queues have been cleared based on internal testing and external delivery metrics. We will monitor for any additional delivery issues to AT&T Mobility and post any additional updates if required.
"Atlas Customer Portal" is Down
All components are Operational
"Atlas Customer Portal (Atlas Portal / APIs)" is Down
All components are Operational