TSYS Merchant Outage History
TSYS Merchant is up right nowPingoru has recorded 51 incidents for TSYS Merchant: 23 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 3 | 1 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 11 of 591 (2%) |
Incidents, newest first
Major January 9, 2025 Heartland System Issue - VAPS 51m VAPS
Started Jan 09, 2025, 10:30 AM UTC· resolved Jan 09, 2025, 11:21 AM UTC
- investigating Jan 09, 2025, 10:30 AM UTC
Global Payments is aware of a system issue affecting merchants on the Heartland VAPS platform and we are working towards resolution.
- resolved Jan 09, 2025, 11:21 AM UTC
This incident has been resolved.
Major November 6, 2024 Global Payments System Incident - NWS & VAPS Processing Issue 49m NWS / PetroPay, VAPS
Started Nov 06, 2024, 12:05 AM UTC· resolved Nov 06, 2024, 12:55 AM UTC
- investigating Nov 06, 2024, 12:05 AM UTC
We are aware of an issue that is causing transaction declines for some merchants on VAPS and NWS and are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
- resolved Nov 06, 2024, 12:55 AM UTC
We are no longer seeing any declines related to this issue for VAPS and NWS. This issue is resolved.
Major October 29, 2024 Global Payments System Incident - GNAP processing issue - Canada 1h 4m GNAP Canada
Started Oct 29, 2024, 02:41 PM UTC· resolved Oct 29, 2024, 03:46 PM UTC
- investigating Oct 29, 2024, 02:41 PM UTC
Service: GNAP - North Host Platform Impacted Segment: Canada Impact Start time: 10/29/2024 - 10:18 ET Impact End time: Ongoing Summary: Some GNAP merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: GNAP - Hôtes Nord Segment impacté: Canada Début de l’impact: 10/29/2024 - 10:18 HE Fin de l’impact: En cours Résumé: Certains marchands GNAP peuvent rencontrer des délais d'attente ou des erreurs système lors du traitement des transactions. Action prise: Les équipes de support sont engagées dans le dépannage.
- resolved Oct 29, 2024, 03:46 PM UTC
Impact Start time: 10/29/2024 - 10:18 ET Impact End time: 10/29/2024 - 11:11 ET Restored: This issue has been resolved. Summary: Some GNAP merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: GNAP - Hôtes Nord Segment impacté: Canada Début de l’impact: 10/29/2024 - 10:18 HE Fin de l’impact: 10/29/2024 - 11:11 HE Résolution: Ce problème a été résolu. Résumé: Certains marchands GNAP peuvent rencontrer des délais d'attente ou des erreurs système lors du traitement des transactions. Action prise: Les équipes de support sont engagées dans le dépannage.
Major October 29, 2024 Global Payments System Incident - Heartland NWS & VAPS Sporadic Time Outs 1h 31m NWS / PetroPay, VAPS
Started Oct 29, 2024, 02:30 PM UTC· resolved Oct 29, 2024, 04:01 PM UTC
- investigating Oct 29, 2024, 02:30 PM UTC
We are aware of an issue with Heartland NWS and VAPS and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
- monitoring Oct 29, 2024, 03:41 PM UTC
Some merchants are reporting that they are no longer experiencing any transaction timeouts. Teams will continue to monitor our applications until we have verification that service is fully restored.
- resolved Oct 29, 2024, 04:01 PM UTC
Monitoring has confirmed that no new timeouts have been observed. This issue stands resolved.