Tray E-commerce incident

Instabilidade na exportação de relatórios

Major Resolved View vendor source →

Tray E-commerce experienced a major incident on September 21, 2026 affecting Painel Administrativo, lasting 17h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 08:02 PM UTC
Resolved
Sep 22, 2026, 01:57 PM UTC
Duration
17h 54m
Detected by Pingoru
Sep 21, 2026, 08:02 PM UTC

Affected components

Painel Administrativo

Update timeline

  1. identified Sep 21, 2026, 08:02 PM UTC

    Prezado(a) Lojista, Identificamos um problema que está afetando a exportação de relatórios através do painel administrativo. Nossa equipe de tecnologia já está trabalhando para restabelecer o mais rápido possível. Pedimos que acompanhem o andamento através deste canal. Atenciosamente,

  2. resolved Sep 22, 2026, 01:57 PM UTC

    This incident has been resolved.