TourOptima Outage History

TourOptima is up right now

Pingoru has recorded 6 incidents for TourOptima: 6 in the last 12 months and 1 in the last 90 days.

Source: status.touroptima.com

6incidents recorded
6last 12 months
1last 90 days
2 minutestypical duration

Incidents, newest first

Minor September 11, 2026 Resolved: Non-transactional 2-hour pre-tour notification delays – section-325470 (TourOptima System Health)

Started Sep 11, 2026, 11:34 AM UTC· resolved Sep 11, 2026, 11:34 AM UTC

  1. resolved Sep 11, 2026, 11:34 AM UTC

    There was a backlog between 7:00 and 11:00 UTC in our reminders notifications queue, resulting in many 2-hour pre-tour reminders being delayed. Note that transactional confirmations, booking updates, and cancellations were unaffected, as they route into a different, high-priority queue for instant delivery. We are still investigating the root cause to ensure that this doesn't happen again.

Read the full incident report →

Minor June 11, 2026 Conversations still may not load; back shortly 3m section-325470 (TourOptima System Health)

Started Jun 11, 2026, 11:37 AM UTC· resolved Jun 11, 2026, 11:40 AM UTC

  1. investigating Jun 11, 2026, 11:37 AM UTC

    We are still in the process of restoring services for all clients and conversations should load shortly. Will post again when fully restored for all.

  2. resolved Jun 11, 2026, 11:40 AM UTC

    Fully back across all accounts.

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Major June 11, 2026 Services Down 12m section-325470 (TourOptima System Health)

Started Jun 11, 2026, 11:16 AM UTC· resolved Jun 11, 2026, 11:28 AM UTC

  1. investigating Jun 11, 2026, 11:16 AM UTC

    We are down and actively working on restoring services. An update will be provided within 10 minutes.

  2. resolved Jun 11, 2026, 11:28 AM UTC

    We are back online.

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Minor May 31, 2026 Rolling back a migration – section-325470 (TourOptima System Health)

Started May 31, 2026, 08:07 PM UTC· resolved May 31, 2026, 08:07 PM UTC

  1. resolved May 31, 2026, 08:07 PM UTC

    Resolved.

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Minor May 31, 2026 We are deploying to production – section-325470 (TourOptima System Health)

Started May 31, 2026, 08:01 PM UTC· resolved May 31, 2026, 08:01 PM UTC

  1. resolved May 31, 2026, 08:01 PM UTC

    We're back up; please do a hard refresh of the browser. Our apologies for the brief 2-minute disruption.

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Minor May 26, 2026 AI auto-response disruption – section-325470 (AI Suite)

Started May 26, 2026, 11:34 AM UTC· resolved May 26, 2026, 11:34 AM UTC

  1. resolved May 26, 2026, 11:34 AM UTC

    There was an overnight disruption the prevented AI suggested responses and AI auto-responses from generating. This was caused by a billing glitch on Open AI despite the credit card on file being valid. We have escalated the internal alerting if this happens again. This is now resolved and we are back-populating any messages that arrived for which a suggested reply was not generated.

Read the full incident report →