TokenEx Outage History

Between 09:13 and 09:36 UTC on October 6, 2026, the AI Payments Intelligence Portal experienced intermittent issues, and some users may have had trouble accessing or using the platform. The issue has been resolved, and the platform has been operating normally since 09:36 UTC. Our team continues to monitor it closely to make sure it stays stable. Other IXOPAY services, including Payment Orchestration and Universal Tokenization, were not affected. We apologize for any inconvenience. If you have questions or are still having trouble, please contact our Support team.

The issue affecting the Aperia Compliance platform has been resolved, and normal service has resumed as of 17:24 UTC. Our technical teams will continue to analyze the incident to determine the underlying cause.

From 3:09 PM to 3:14 PM Central US Time, users may have observed degraded performance or timeouts when accessing the PCI Apply portal. As of 3:14 PM CT, systems have been operating within normal parameters.

At 1:57 PM Central Time, we began observing timeouts when attempting to load the "Get Started" page within the Aperia Compliance script monitor product. Teams investigated and resolved the issue, and this page is now working again as of 2:33 PM Central Time.

On 15 September 2026, between 14:04 and 14:05 UTC, the payment orchestration platform was briefly unavailable for approximately 36 seconds due to the loss of a production database node. Service recovered automatically and normal processing resumed at 14:05 UTC.

This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.

We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability.

Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

This incident has been resolved.

Created Incident instead of Maintenance Activity.

This incident is resolved. Teams have confirmed system stability, and no further impacts are expected.

The incident affecting IXOPAY services has been fully resolved. Our monitoring has confirmed stable operations, and all services are functioning normally at this time. We apologize for the inconvenience and appreciate your patience during this time.

This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.

The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future.