Is TokenEx down?

Payment processing is not affected. Transactions, API endpoints, and settlement are operating normally. A service disruption at a third-party provider is intermittently affecting our support portal and ticketing system. Since 09:50 CEST, access has been inconsistent: logins may succeed occasionally and then fail again moments later, and pages may load slowly or error out. During these periods, tickets submitted by customers may not reach our support team, and we may be unable to view or respond to tickets already in the queue. Because the disruption is intermittent, some tickets may come through but will not be immediately visible to the support team. A successful login does not mean the issue is resolved due to the intermittent issues. We will confirm here when service is stable. The provider has traced the disruption to an issue with an internal login service. This is not a security incident, and no customer data is affected. No estimated resolution time has been provided. We are receiving updates from the provider and will post our own update as we get them from the third-party.

The third-party has resolved the intermittent issues they experienced over the last 23 hours. You should now be able to successfully submit cases consistently via the Customer Portal and our support teams are able to view and update tickets consistently again. Thank you for your patience.

We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.

This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.

We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.

Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected. We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io.

We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed. Mastercard has not yet officially confirmed the incident as resolved. We will continue to monitor the situation closely and provide further updates as they become available.

We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability.