Todyl Outage History
Todyl is up right nowPingoru has recorded 56 incidents for Todyl: 55 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 26 of 720 (4%) |
| May 2026 | 3 | 4 of 744 (1%) |
| June 2026 | 4 | 17 of 720 (2%) |
| July 2026 | 7 | 41 of 744 (6%) |
| August 2026 | 6 | 66 of 744 (9%) |
| September 2026 | 2 | 192 of 720 (27%) |
| October 2026 | 1 | 24 of 591 (4%) |
Incidents, newest first
Notice April 1, 2026 SIEM: Search performance degradation 23h 48m SIEM Dashboard & Portal
Started Apr 01, 2026, 03:30 PM UTC· resolved Apr 02, 2026, 03:19 PM UTC
- investigating Apr 01, 2026, 03:30 PM UTC
We are currently investigating degraded search performance affecting SIEM search in portal. A subset of users may experience slow or delayed results when performing searches within the SIEM. Log ingestion and alerting are operating normally and are not impacted. Our engineering team is actively investigating the root cause.
- identified Apr 01, 2026, 03:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 01, 2026, 08:36 PM UTC
We have identified the root cause of degraded search performance, a subset of users may continue to experience minor search delays while these processes complete. Log ingestion, alerting, and all other SIEM functions remain fully operational and unaffected. No action is required on the part of affected users. We will provide a further update once the environment has fully stabilized.
- monitoring Apr 02, 2026, 03:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 02, 2026, 03:19 PM UTC
This incident has been resolved.
Minor March 26, 2026 SASE reconnections and connection delays 2h 1m Secure Global Network
Started Mar 26, 2026, 02:04 AM UTC· resolved Mar 26, 2026, 04:05 AM UTC
- investigating Mar 26, 2026, 02:04 AM UTC
We are currently investigating elevated device reconnect rates on a subset of SASE nodes. This may result in intermittent connection instability or degraded performance for users connecting through the affected nodes.
- monitoring Mar 26, 2026, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2026, 04:05 AM UTC
This incident has been resolved.
Notice March 19, 2026 Chicago PoP Private Tunnel Degradation 19h 55m
Started Mar 19, 2026, 07:30 PM UTC· resolved Mar 20, 2026, 03:25 PM UTC
- resolved Mar 20, 2026, 08:12 PM UTC
Between 2026-03-19 20:39 UTC and 2026-03-20 15:25 UTC, a subset of users experienced dropped traffic through tunnels connected to our Chicago Point of Presence (PoP). During this period, affected tunnels appeared healthy and traffic was passing in both directions; however, a portion of traffic was not being forwarded as expected. We have actively updated our monitors to detect and address this class of issue in the future. We apologize for the disruption this caused and appreciate your patience.
Minor March 13, 2026 Delay in SGN connectivity 3h 32m Secure Global Network
Started Mar 13, 2026, 02:24 PM UTC· resolved Mar 13, 2026, 05:57 PM UTC
- investigating Mar 13, 2026, 02:24 PM UTC
We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.
- identified Mar 13, 2026, 03:07 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 13, 2026, 03:48 PM UTC
SASE connectivity is not impacted. New agent registration and portal updates are delayed. We will post updates in 30 minutes.
- monitoring Mar 13, 2026, 04:46 PM UTC
A fix has been deployed to address the replication delays affecting policy change propagation, new device registrations, and device connections. These functions are returning to normal operation and we are continuing to monitor the environment to ensure sustained stability. All policy changes remain intact and will be fully applied as replication completes. New device registration can resume after incident resolution.
- monitoring Mar 13, 2026, 05:49 PM UTC
All the portal functions should be back to normal now. The new device registration can resume now.
- resolved Mar 13, 2026, 05:57 PM UTC
This incident has been resolved.
Notice February 26, 2026 Zoom App & SaaS Template Issue –
Started Feb 26, 2026, 04:00 PM UTC· resolved Feb 26, 2026, 04:00 PM UTC
- resolved Feb 26, 2026, 06:12 PM UTC
We have identified and resolved an invalid IP address entry that was causing a subset of devices using the Zoom App & SaaS Template application templates to not egress through their expected static IP addresses. The issue has been corrected. Tenants or Devices on the Zoom App & SaaS Template who have not yet reconnected their devices are advised to do so to ensure proper egress behavior is restored.
Notice February 24, 2026 Connectivity Issues in Washington D.C. 3h 10m Ashburn, VA (Washington DC) USA
Started Feb 24, 2026, 06:21 PM UTC· resolved Feb 24, 2026, 09:32 PM UTC
- investigating Feb 24, 2026, 06:21 PM UTC
We are currently investigating intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity. Our engineering team is actively investigating the root cause.
- identified Feb 24, 2026, 06:41 PM UTC
We have identified the root cause of the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity, including disruptions to tunnel connections and static IP assignments. Our engineering team is actively working to implement a fix.
- monitoring Feb 24, 2026, 06:53 PM UTC
A fix has been implemented for the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). The Secure Global Network (SASE) is operating normally in this region. Devices in the affected region are expected to reconnect shortly if they haven't done so already. We are continuing to monitor the environment to ensure stability.
- resolved Feb 24, 2026, 09:32 PM UTC
This incident has been resolved.
Notice February 13, 2026 Management Portal Unavailable 35m Todyl.com & Management Portal
Started Feb 13, 2026, 08:13 PM UTC· resolved Feb 13, 2026, 08:48 PM UTC
- identified Feb 13, 2026, 08:13 PM UTC
The Todyl Management Portal is currently unavailable. Our teams have identified the issue. No other services are impacted. We will post additional updates as soon as possible.
- monitoring Feb 13, 2026, 08:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 08:48 PM UTC
This incident has been resolved.
Minor January 28, 2026 Delayed Event Search Availability in SIEM 1h 55m SIEM Dashboard & Portal
Started Jan 28, 2026, 04:10 PM UTC· resolved Jan 28, 2026, 06:05 PM UTC
- investigating Jan 28, 2026, 04:10 PM UTC
We are currently investigating a delay in event searchability within the SIEM platform. Detection rules and case generation remain fully operational and are not affected by this issue. Our engineering team is actively investigating the root cause.
- identified Jan 28, 2026, 04:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 28, 2026, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 06:05 PM UTC
This incident has been resolved.
Notice January 22, 2026 Delayed Event Search Availability in SIEM for Sophos events 3h 26m SIEM Dashboard & Portal
Started Jan 22, 2026, 06:26 PM UTC· resolved Jan 22, 2026, 09:52 PM UTC
- identified Jan 22, 2026, 06:26 PM UTC
We have identified a delay in event searchability within the SIEM platform for Sohpos events. Detection rules and case generation remain fully operational and are not affected by this issue. Our engineering teams are actively working on the resolution.
- resolved Jan 22, 2026, 09:52 PM UTC
This incident has been resolved.
Minor January 21, 2026 Delayed Detection and Case Generation 3h 38m SIEM Processing & Alerting
Started Jan 21, 2026, 04:53 PM UTC· resolved Jan 21, 2026, 08:31 PM UTC
- identified Jan 21, 2026, 04:53 PM UTC
We are currently experiencing a temporary event ingestion lag lag which may cause delays in case creation for some tenants. While log ingestion remains fully operational, a subset of detections may experience latency in generating cases. Please be assured that all delayed cases will be fully processed and reviewed as the backlog clears.
- monitoring Jan 21, 2026, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 08:31 PM UTC
This incident has been resolved.
Notice January 15, 2026 Connectivity Issues with Singapore PoP 3h 34m Singapore, SIN
Started Jan 15, 2026, 10:41 PM UTC· resolved Jan 16, 2026, 02:16 AM UTC
- investigating Jan 15, 2026, 10:41 PM UTC
We are investigating intermittent connectivity affecting our Singapore Point of Presence.
- identified Jan 15, 2026, 11:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 16, 2026, 01:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2026, 02:16 AM UTC
This incident has been resolved.
Notice January 8, 2026 Delayed Case Generation 1h 11m
Started Jan 08, 2026, 09:29 PM UTC· resolved Jan 08, 2026, 10:40 PM UTC
- resolved Jan 09, 2026, 04:34 AM UTC
A temporary database replication lag between 21:29 UTC and 22:40 UTC caused case creation delays for some tenants. Log ingestion and detections remained active during this time period and all delayed cases have been fully processed and reviewed.
Notice January 5, 2026 SASE Singapore: Intermittent Packet Loss 4d 4h Singapore, SIN
Started Jan 05, 2026, 03:03 PM UTC· resolved Jan 09, 2026, 07:56 PM UTC
- identified Jan 05, 2026, 03:03 PM UTC
We have identified packet loss affecting the Singapore(SIN) Point of Presence(PoP). This is due to upstream carrier capacity issues. Our team is engaged with the carrier to provide a long term solution to this issue.
- monitoring Jan 05, 2026, 11:58 PM UTC
We are continuing to monitor the issue.
- monitoring Jan 09, 2026, 07:55 PM UTC
This issue has been resolved. More information is available here: https://support.todyl.com/article/singapore-traffic-impact.
- resolved Jan 09, 2026, 07:56 PM UTC
This issue has been resolved. More information is available here: https://support.todyl.com/article/singapore-traffic-impact.
Notice January 2, 2026 SASE Singapore: Intermittent Packet Loss 13h 50m Singapore, SIN
Started Jan 02, 2026, 02:53 PM UTC· resolved Jan 03, 2026, 04:44 AM UTC
- identified Jan 02, 2026, 02:53 PM UTC
We have identified an issue with our Singapore(SIN) Point of Presence(PoP), where we are seeing intermittent packet loss. We are working to resolve this issue presently.
- monitoring Jan 02, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 03, 2026, 04:44 AM UTC
This incident has been resolved.
Notice December 30, 2025 Intermittent Packet Loss, Singapore 20h 37m Singapore, SIN
Started Dec 30, 2025, 05:09 PM UTC· resolved Dec 31, 2025, 01:46 PM UTC
- identified Dec 30, 2025, 05:09 PM UTC
We have identified intermittent packet loss from a 3rd party provider across certain paths to and from the Singapore Point of Presence creating latency and degraded performance.
- monitoring Dec 30, 2025, 10:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 31, 2025, 01:46 PM UTC
This incident has been resolved.
Notice December 22, 2025 Portal Trial: User Authentication 4h 29m Todyl.com & Management Portal
Started Dec 22, 2025, 06:16 PM UTC· resolved Dec 22, 2025, 10:46 PM UTC
- identified Dec 22, 2025, 06:16 PM UTC
We are currently experiencing issues with user logins for trial accounts. Users who have completed registration are unable to sign in to their accounts. We are working to fix remediate this issue. This only impacts trials.
- identified Dec 22, 2025, 08:44 PM UTC
We have identified the issue and a mitigation is available. We will provide a final update once we are the issue is fully resolved.
- monitoring Dec 22, 2025, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 10:46 PM UTC
This incident has been resolved.
Minor December 17, 2025 SIEM: Search Delays 2h 10m SIEM Dashboard & Portal
Started Dec 17, 2025, 03:57 PM UTC· resolved Dec 17, 2025, 06:07 PM UTC
- identified Dec 17, 2025, 03:57 PM UTC
We have identified an issue causing delays in SIEM events being available for search. These events become searchable after a small delay. This only impacts a few types of events. We are working to remediate this issue. What is NOT impacted: * Event ingestion continues normally * Detection rules are functioning as expected * Case management is functioning as expected * Endpoint security remains fully operational
- resolved Dec 17, 2025, 10:07 PM UTC
This issue has been resolved.
Notice December 11, 2025 Support Portal Login Issues 2h 4m Todyl.com & Management Portal
Started Dec 11, 2025, 08:08 PM UTC· resolved Dec 11, 2025, 10:12 PM UTC
- investigating Dec 11, 2025, 08:08 PM UTC
We are currently investigating an issue preventing some partners from logging into our Support Portal. Our team is working to resolve this as quickly as possible. If you need immediate assistance, please email us directly at [email protected].
- resolved Dec 11, 2025, 10:12 PM UTC
This incident has been resolved.
Notice November 26, 2025 Sophos XG SIEM Search Delay 8h 37m SIEM Processing & Alerting
Started Nov 26, 2025, 05:31 PM UTC· resolved Nov 27, 2025, 02:08 AM UTC
- investigating Nov 26, 2025, 05:31 PM UTC
We are investigating an issue affecting Sophos XG SIEM integration events. Our team has identified a delay in delivering these log events to your SIEM. We are actively working to investigate and resolve the issue to restore ingestion as soon as possible. There is no data loss and detections are still active, however, SIEM searches for this data may be delayed.
- identified Nov 26, 2025, 07:59 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 27, 2025, 02:08 AM UTC
This issue has been resolved.
Minor November 25, 2025 SASE: Intermittent blocks to amazon.com 5h 46m Secure Global Network
Started Nov 25, 2025, 06:34 PM UTC· resolved Nov 26, 2025, 12:20 AM UTC
- identified Nov 25, 2025, 06:34 PM UTC
We are currently experiencing an issue where sign-in attempts to amazon.com are being intermittently blocked when routed through SGN. We are working to remediate this issue now.
- resolved Nov 26, 2025, 12:20 AM UTC
This issue has been resolved.
Minor November 13, 2025 SASE: Connectivity issues for agents connected to Miami PoP 1h 58m Miami, FL USA
Started Nov 13, 2025, 04:00 PM UTC· resolved Nov 13, 2025, 05:58 PM UTC
- investigating Nov 13, 2025, 04:00 PM UTC
We are aware of an issue affecting subset of SASE agents connected to Miami PoP. Impacted users may receive "connection refused" or similar message when accessing public websites. Our engineering team is actively investigating and working to identify the root cause.
- identified Nov 13, 2025, 04:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2025, 05:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 05:58 PM UTC
This incident has been resolved.
Minor November 11, 2025 SIEM Ingestion Delays 1h 51m SIEM Dashboard & Portal
Started Nov 11, 2025, 08:36 AM UTC· resolved Nov 11, 2025, 10:27 AM UTC
- investigating Nov 11, 2025, 08:36 AM UTC
We are currently experiencing delays in log ingestion for our SIEM platform. This issue is affecting the timeliness of data being searched and displayed in dashboards. Detections are not impacted.
- monitoring Nov 11, 2025, 09:58 AM UTC
A fix has been implemented and we are monitoring for recovery.
- resolved Nov 11, 2025, 10:27 AM UTC
This incident has been resolved.
Notice November 7, 2025 Endpoint Status Display Issue 1h 4m Todyl.com & Management Portal
Started Nov 07, 2025, 08:46 PM UTC· resolved Nov 07, 2025, 09:50 PM UTC
- investigating Nov 07, 2025, 08:46 PM UTC
We are currently experiencing a display issue where Devices may appear as offline in the portal when they are actually online and functioning normally. All endpoint protection and security functions are operating as expected.
- identified Nov 07, 2025, 08:50 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 07, 2025, 09:02 PM UTC
A fix has been implemented, and displaying the proper status in the portal. We expect this to be fully resolved shortly.
- monitoring Nov 07, 2025, 09:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 07, 2025, 09:50 PM UTC
This incident has been resolved.
Minor November 3, 2025 Slowness in SIEM Search 1h 5m SIEM Dashboard & Portal
Started Nov 03, 2025, 07:06 PM UTC· resolved Nov 03, 2025, 08:12 PM UTC
- identified Nov 03, 2025, 07:06 PM UTC
SIEM search is currently experiencing degraded performance. While SIEM ingestion continues to operate normally, search queries are experiencing extended response times and occasional timeouts. We have identified the root cause and are actively working on a resolution. SIEM ingestion, processing and alerting continue to operate as expected.
- monitoring Nov 03, 2025, 07:24 PM UTC
We have applied a fix and SIEM search is performing within target parameters. We will continue to monitor the system performance.
- resolved Nov 03, 2025, 08:12 PM UTC
This issue has been resolved.
Notice October 31, 2025 Deploying New Agents 1h 8m Todyl.com & Management Portal
Started Oct 31, 2025, 03:00 PM UTC· resolved Oct 31, 2025, 04:09 PM UTC
- investigating Oct 31, 2025, 03:00 PM UTC
We are currently investigating a problem with deploying new agents. Existing deployments are not impacted.
- identified Oct 31, 2025, 03:09 PM UTC
We have identified the cause and are rolling out a fix to remediate this issue.
- monitoring Oct 31, 2025, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2025, 04:09 PM UTC
This incident has been resolved.