Is Todyl down?

A small subset of agents running on Windows Server 2016/2019 are reporting connectivity issues. We are investigating this right now and will update when we have more information.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results. Please reach out to our Technical Support Team if you are seeing any further issues at all.

This incident has been resolved.

We are currently conducting an active investigation into an issue affecting our SIEM platform. Users may be experiencing delays or failures when loading SIEM results. As a result of this delay, cases may also appear delayed or time out in the portal. Our team is aware of the impact and is actively investigating the affected components. Further updates will be provided as more information becomes available.

Todyl engineering team has identified a fix for the issue and implemented it, initial results are positive and we should see responsiveness increase due to these changes. It will take some time for the system to catch up completely. No data was lost as a result of this issue and should be available shortly.

The fix for the issue impacting search, dashboards and integrations has addressed the issue, and the system should be operating normally. We will continue to monitor to see if there are any further challenges, and close once fully confirmed.

This incident has been resolved. We have been monitoring over the weekend and throughout today and confirm normal operational state for display of data across dashboards, widgets, and integrations pages.

Due to an upstream outage at the LA PoP, we are seeing intermittent connectivity challenges across several routes to other PoPs.  We have identified the impacted routes and are working on options to improve performance.  Will update as soon as we have more information.

This incident appears to be directly related to the Cogent fiber cuts (https://ecogent.cogentco.com/network-status) that are impacting traffic in the region. We have seen improvements as traffic gets rerouted in the region, but it appears that the Aukland PoP is still impacted. We will continue to monitor and update as we have more information.

This incident has been resolved.

We are currently investigating an issue where SIEM data loading is degrade in the Todyl portal. Data is still being ingested into SIEM, however either not displaying or has a delayed display in the UI. We will update once we have identified the root cause of the issue.

We continue to experience above-average query volume which is resulting in intermittent delays with data loading into the SIEM. The problem has been identified and we are in the process of implementing changes to alleviate the resource demand. We will provide an update once the changes are implemented.

A fix for the issue impacting the display of data has been implemented. We will continue to monitor to see if there are any further challenges. We will resolve once fully confirmed.

This incident has been resolved. We have been monitoring overnight and throughout today and confirm normal operational state for display of data across dashboards, widgets, and integrations pages within SIEM.

We are currently investigating an issue where SIEM data is not loading in the Todyl portal. Data is still being ingested into SIEM, just not displayed in the UI. We will update once we have identified the root cause of the issue.

We are currently experiencing above-average query volume which is resulting in intermittent delays with data loading into the SIEM. Additional resources have been allocated to the system and conditions have improved; however, the service remains in a degraded state. We are continuing to investigate the root cause and will provide a follow-up update within 2-3 hours

Todyl Engineering team has identified timing and resource adjustments for this issue and we are rolling out the necessary changes in the coming hour. We will post another update here after the remediation steps are validated.

Implemented changes has significantly improved the degradation, and the system is on its way to normal operational state. Changing status to monitoring.

Todyl has been monitoring since implementing the changes a few hours ago. Everything is looking to be back to normal operational state, marking this issue as resolved.