Search service issue in EU2 cluster
Timeline · 6 updates
- investigating Oct 05, 2026, 03:10 PM UTC
We are currently investigating this issue.
- investigating Oct 05, 2026, 06:21 PM UTC
We are continuing to investigate this issue. Newly created items are currently not appearing in search results. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid}
- investigating Oct 05, 2026, 09:18 PM UTC
We are continuing to investigate this issue and will provide updates to the incident as new information becomes available. Newly created items are currently not appearing in search results. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid}
- investigating Oct 06, 2026, 05:01 AM UTC
We are continuing to investigate this issue and will provide updates to the incident as new information becomes available. Newly created items are currently not appearing in search results. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid}
- identified Oct 06, 2026, 07:53 AM UTC
The root cause of the issue has been identified, and our engineering team is actively working on a fix. Newly created items may still not appear in search results temporarily. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid} We will share another update once the fix is deployed.
- resolved Oct 06, 2026, 09:12 AM UTC
The issue has been resolved, and search functionality is now fully restored. All newly created items should appear in search results as expected. We sincerely apologize for any inconvenience caused and appreciate your patience while we worked to address this.