SumUp incident
[Latin America] Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
SumUp experienced a minor incident on September 5, 2026 affecting Ordering & Floor Plan, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2026, 12:58 PM UTC
Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- identified Sep 05, 2026, 01:22 PM UTC
Status: Identified An issue has been identified and a fix has been applied. There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.
- monitoring Sep 05, 2026, 06:03 PM UTC
Status: Monitoring Issue identified, and fix is applied. We are monitoring while systems are recovering. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Degraded performance)
- resolved Sep 05, 2026, 08:04 PM UTC
Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Ordering & Floor Plan (Operational)