SumUp experienced a minor incident on September 9, 2026 affecting SumUp POS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 09:00 PM UTC
Status: Investigating An issue has been identified, we’re looking into it We're investigating reports of the touchscreen not responding for POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- identified Sep 04, 2026, 11:16 AM UTC
Status: Identified An issue has been identified, we’re looking into it We're investigating issues with the touchscreen not responding for some POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to validate a fix so that we can resolve the issue for affected merchants. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components SumUp POS (Degraded performance)
- monitoring Sep 04, 2026, 04:01 PM UTC
Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. If any merchant is still experiencing issues with their Register touch screen please contact our support team. We’ll post current information here on our status page: https://status.sumup.com. Affected components SumUp POS (Degraded performance)
- resolved Sep 09, 2026, 11:15 PM UTC
Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components SumUp POS (Operational)