Stardekk Outage History

Started Sep 09, 2026, 06:14 AM UTC· resolved Sep 09, 2026, 07:30 AM UTC

1. investigating Sep 09, 2026, 06:14 AM UTC

   We are currently investigating this issue.

2. monitoring Sep 09, 2026, 07:11 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 09, 2026, 07:30 AM UTC

   This incident has been resolved.

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Started Aug 18, 2026, 02:42 PM UTC· resolved Aug 18, 2026, 03:12 PM UTC

1. investigating Aug 18, 2026, 02:42 PM UTC

   We're aware some users are currently experiencing partial outages affecting parts of our platform. Our team is actively investigating and working to restore full service as quickly as possible. We'll post updates here as we learn more. Thanks for your patience.

2. identified Aug 18, 2026, 02:59 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 18, 2026, 03:04 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 18, 2026, 03:12 PM UTC

   This incident has been resolved.

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Started Jul 26, 2026, 08:50 AM UTC· resolved Jul 26, 2026, 12:40 PM UTC

1. resolved Jul 26, 2026, 01:00 PM UTC

   Temporary service disruption affecting Reservation Manager: backoffice was unavailable between 10:50 and 12:50 and between 14:10 and 14:40.

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Started Jul 09, 2026, 09:50 AM UTC· resolved Jul 09, 2026, 11:23 AM UTC

1. investigating Jul 09, 2026, 09:50 AM UTC

   We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.

2. monitoring Jul 09, 2026, 09:58 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 09, 2026, 11:23 AM UTC

   This incident has been resolved.

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Started Jul 08, 2026, 08:30 AM UTC· resolved Jul 08, 2026, 09:30 AM UTC

1. resolved Jul 08, 2026, 08:30 AM UTC

   This incident has been resolved. We investigated reports that the Booking Engine was inaccessible for some users. Two temporary time-outs occurred and have since been fixed: 10:30 – 11:05 CET 11:15 – 11:30 CET

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Started Jun 11, 2026, 02:36 PM UTC· resolved Jun 11, 2026, 02:53 PM UTC

1. investigating Jun 11, 2026, 02:36 PM UTC

   We are investigating reports that the Booking Engine is not accessible for some users. We are working as quick as possible to rectify this.

2. monitoring Jun 11, 2026, 02:43 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jun 11, 2026, 02:43 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Jun 11, 2026, 02:53 PM UTC

   This incident has been resolved.

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Started Jun 11, 2026, 06:16 AM UTC· resolved Jun 11, 2026, 10:23 AM UTC

1. investigating Jun 11, 2026, 06:16 AM UTC

   We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.

2. investigating Jun 11, 2026, 06:27 AM UTC

   We are continuing to investigate this issue.

3. identified Jun 11, 2026, 06:39 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Jun 11, 2026, 06:47 AM UTC

   A fix has been implemented and we are monitoring the results.

5. investigating Jun 11, 2026, 07:10 AM UTC

   We are investigating reports that the Booking Engine is still not accessible for some users. We are working as quick as possible to rectify this.

6. investigating Jun 11, 2026, 07:54 AM UTC

   We are continuing to investigate this issue.

7. monitoring Jun 11, 2026, 09:12 AM UTC

   A fix has been implemented and we are monitoring the results.

8. resolved Jun 11, 2026, 10:23 AM UTC

   This incident has been resolved. If you have an active PMS integration, we recommend performing a manual data synchronisation from your PMS to ensure all information is fully up to date with your connected partners. Affected Period: June 11, 2:30 AM – 8:50 AM CEST

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Started May 14, 2026, 01:00 AM UTC· resolved May 14, 2026, 08:00 AM UTC

1. resolved May 14, 2026, 08:00 AM UTC

   Dear customer, We experienced a temporary outage of Channel Manager (Distribution), unintentional datacentre update caused backend interruptions. Start Time: 2:00 CET - End Time: 10:00 CET 14/05/2026 Reservations made during this period may not have been imported into the Channel Manager or forwarded to your PMS. Although we are doing our utmost to recover as many reservations as possible, some data may no longer be retrievable. We recommend checking all new reservations, modifications, and cancellations created during this period to ensure they are correctly reflected in your Channel Manager or PMS. It may be necessary to manually enter any missing information. In the case of a PMS integration please perform a full push from your PMS to the Channel Manager to ensure that all availability, rates, and reservations are fully synchronized again. We truly apologize for the disruption this may have caused to your operations. If you have any questions, you can contact us at [email protected] or via the chat function at the bottom right of the product.

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Started Mar 21, 2026, 07:17 AM UTC· resolved Mar 21, 2026, 01:08 PM UTC

1. investigating Mar 21, 2026, 07:17 AM UTC

   We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.

2. monitoring Mar 21, 2026, 08:49 AM UTC

   All services are now operational again. We are continuing to monitor the situation to ensure full stability. We will confirm once monitoring is complete.

3. resolved Mar 21, 2026, 01:08 PM UTC

   This incident has been resolved.

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Started Mar 18, 2026, 05:01 PM UTC· resolved Mar 19, 2026, 07:38 AM UTC

1. investigating Mar 18, 2026, 05:01 PM UTC

   We are currently investigating an issue affecting the booking engine and reservation manager. Some users may experience timeouts when using these products. We are actively looking into the root cause and will share updates as soon as we have more information. Started: 17:10

2. investigating Mar 18, 2026, 05:01 PM UTC

   We are continuing to investigate this issue.

3. investigating Mar 18, 2026, 05:11 PM UTC

   We are continuing to investigate this issue.

4. monitoring Mar 18, 2026, 05:15 PM UTC

   Reservation Manager: We have identified the cause of the issue and implemented a fix for Reservation Manager. We are currently monitoring the situation to confirm full recovery. We will provide a final update once the issue is fully resolved. Booking Engine: We have identified the cause of the issue and implemented a fix, however some users may still experience degraded performance in the booking engine. We continue to monitor the situation closely.

5. monitoring Mar 18, 2026, 05:28 PM UTC

   Both the booking engine and reservation manager are now operational again. We are continuing to monitor the situation to ensure full stability. We will confirm once monitoring is complete.

6. resolved Mar 19, 2026, 07:38 AM UTC

   This incident has been resolved.

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Started Feb 27, 2026, 12:43 PM UTC· resolved Feb 27, 2026, 01:05 PM UTC

1. investigating Feb 27, 2026, 12:43 PM UTC

   We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.

2. investigating Feb 27, 2026, 12:50 PM UTC

   We are continuing to investigate this issue.

3. monitoring Feb 27, 2026, 12:56 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 27, 2026, 01:05 PM UTC

   All systems are running as normal. The team will continue to monitor.

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Started Feb 16, 2026, 03:11 PM UTC· resolved Feb 16, 2026, 05:34 PM UTC

1. investigating Feb 16, 2026, 03:11 PM UTC

   We are currently investigating reports of an issue that occurs when editing the calendar in Channel Manager. Our team is working as quickly as possible to resolve the issue.

2. investigating Feb 16, 2026, 03:59 PM UTC

   Services are returning to normal and you should be able to change the calendar again. We will continue to monitor the situation.

3. monitoring Feb 16, 2026, 04:03 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 16, 2026, 05:34 PM UTC

   All systems are running as normal. The team will continue to monitor.

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Started Nov 18, 2025, 12:06 PM UTC· resolved Nov 18, 2025, 03:12 PM UTC

1. investigating Nov 18, 2025, 12:06 PM UTC

   We are currently experiencing a major service interruption resulting in our products being unreachable for some users. This incident is caused by a widespread outage affecting Cloudflare, a critical service provider we use for content delivery and security. This is a global event affecting many services across the internet. We are closely monitoring Cloudflare’s status updates and will ensure our services are restored as soon as their systems recover. We will provide further updates as they become available.

2. investigating Nov 18, 2025, 12:11 PM UTC

   We are continuing to investigate this issue.

3. investigating Nov 18, 2025, 01:48 PM UTC

   Cloudflare is continuing to investigate this issue.

4. monitoring Nov 18, 2025, 02:46 PM UTC

   Our services are now accessible again. We are currently awaiting an official update from Cloudflare.

5. resolved Nov 18, 2025, 03:12 PM UTC

   This incident has been resolved.

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Started Aug 16, 2025, 03:49 PM UTC· resolved Aug 16, 2025, 04:57 PM UTC

1. investigating Aug 16, 2025, 03:49 PM UTC

   We are currently investigating reports of an error that occurs when editing certain reservations in Reservation Manager. Our team is working as quickly as possible to resolve the issue.

2. identified Aug 16, 2025, 04:46 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Aug 16, 2025, 04:57 PM UTC

   This incident has been resolved.

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Started Aug 10, 2025, 07:51 AM UTC· resolved Aug 10, 2025, 08:54 AM UTC

1. investigating Aug 10, 2025, 07:51 AM UTC

   We are investigating reports that e-mails from Reservation Manager are not sent. We are working as quick as possible to rectify this.

2. identified Aug 10, 2025, 08:39 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 10, 2025, 08:47 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 10, 2025, 08:54 AM UTC

   This incident has been resolved.

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Started Aug 01, 2025, 11:08 AM UTC· resolved Aug 01, 2025, 11:30 AM UTC

1. investigating Aug 01, 2025, 11:08 AM UTC

   We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.

2. monitoring Aug 01, 2025, 11:13 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 01, 2025, 11:30 AM UTC

   This incident has been resolved.

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Started Jul 29, 2025, 08:28 AM UTC· resolved Jul 29, 2025, 08:54 AM UTC

1. investigating Jul 29, 2025, 08:28 AM UTC

   We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.

2. monitoring Jul 29, 2025, 08:30 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 29, 2025, 08:54 AM UTC

   This incident has been resolved.

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Started Jul 10, 2025, 10:22 AM UTC· resolved Jul 10, 2025, 11:41 AM UTC

1. monitoring Jul 10, 2025, 10:22 AM UTC

   Incident Period: July 10, 2025 - 02:00 CET to 09:30 CET What Happened We experienced degraded performance with our PMS endpoints starting at 02:00 CET this morning. This issue caused some updates from Property Management Systems to our Channel Manager to not process correctly. Availability, rates, and restrictions updates may have been affected during this time. Resolution The issue has been resolved as of 09:30 CET, and we are actively monitoring system performance to ensure stability. Possibly affected clients All clients that are connected to a PMS Required action for affected clients If your Channel Manager is connected to a PMS, we recommend that you execute the following step to ensure your property data is fully synchronized: 1) Perform a full synchronization from your PMS* to the Channel Manager 2) Verify all changes made in your PMS between 02:00 and 09:30 CET are visible in the Channel Manager after the synchronisation completes * We are currently executing this synchronization for our clients connected to Reservation Manager. This step can be skipped for them. Next Steps We will continue monitoring the system and provide updates if any further issues arise. Thank you for your patience as we resolved this matter.

2. resolved Jul 10, 2025, 11:41 AM UTC

   This incident has been resolved.

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Started Mar 02, 2025, 10:04 AM UTC· resolved Mar 02, 2025, 10:28 AM UTC

1. investigating Mar 02, 2025, 10:04 AM UTC

   We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.

2. investigating Mar 02, 2025, 10:14 AM UTC

   We are continuing to investigate this issue.

3. identified Mar 02, 2025, 10:20 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Mar 02, 2025, 10:24 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Mar 02, 2025, 10:28 AM UTC

   All systems are running as normal. The team will continue to monitor.

Read the full incident report →