Square UK Outage History

Started Oct 18, 2026, 04:37 AM UTC· resolved Oct 18, 2026, 07:36 AM UTC

1. investigating Oct 18, 2026, 04:37 AM UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

2. resolved Oct 18, 2026, 07:36 AM UTC

   We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Read the full incident report →

Started Oct 07, 2026, 06:38 PM UTC· resolved Oct 08, 2026, 12:10 AM UTC

1. identified Oct 07, 2026, 06:38 PM UTC

   We are continuing to work on a fix for Square Credit Card. Sellers will experience a disruption with adding their Square Credit Card to a digital wallet. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

2. resolved Oct 08, 2026, 12:10 AM UTC

   The issue preventing some sellers from adding their Square Credit Card to digital wallets such as Apple Pay is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Sep 27, 2026, 01:30 AM UTC· resolved Sep 27, 2026, 05:55 AM UTC

1. monitoring Sep 27, 2026, 04:08 AM UTC

   We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

2. resolved Sep 27, 2026, 05:55 AM UTC

   Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

Read the full incident report →

Started Sep 27, 2026, 01:30 AM UTC· resolved Sep 27, 2026, 05:55 AM UTC

1. monitoring Sep 27, 2026, 04:08 AM UTC

   We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

2. resolved Sep 27, 2026, 05:55 AM UTC

   Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

Read the full incident report →

Started Sep 27, 2026, 01:30 AM UTC· resolved Sep 27, 2026, 05:55 AM UTC

1. monitoring Sep 27, 2026, 04:08 AM UTC

   We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

2. resolved Sep 27, 2026, 05:55 AM UTC

   Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

Read the full incident report →

Started Sep 27, 2026, 01:30 AM UTC· resolved Sep 27, 2026, 05:55 AM UTC

1. monitoring Sep 27, 2026, 04:08 AM UTC

   We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

2. resolved Sep 27, 2026, 05:55 AM UTC

   Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

Read the full incident report →

Started Sep 27, 2026, 01:30 AM UTC· resolved Sep 27, 2026, 05:55 AM UTC

1. monitoring Sep 27, 2026, 04:08 AM UTC

   We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

2. resolved Sep 27, 2026, 05:55 AM UTC

   Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

Read the full incident report →

Started Sep 27, 2026, 01:30 AM UTC· resolved Sep 27, 2026, 05:55 AM UTC

1. monitoring Sep 27, 2026, 04:08 AM UTC

   We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

2. resolved Sep 27, 2026, 05:55 AM UTC

   Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

Read the full incident report →

Started Sep 18, 2026, 12:26 AM UTC· resolved Sep 18, 2026, 03:33 PM UTC

1. identified Sep 18, 2026, 12:26 AM UTC

   We are currently experiencing a disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank. We recommend retrying failed Instant Transfers. Your business operations are our top priority and our team is working with our banking partners to resolve this issue. We appreciate your patience during this disruption.

2. resolved Sep 18, 2026, 03:33 PM UTC

   The disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Sep 10, 2026, 09:14 PM UTC· resolved Sep 10, 2026, 09:30 PM UTC

1. investigating Sep 10, 2026, 09:14 PM UTC

   We are continuing to work on a fix for payment processing. Sellers will experience a disruption with some debit-card transactions that may fail or be unavailable due to an issue with a third-party payment-processing partner. Sellers can use another available payment method as an alternative for now. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

2. resolved Sep 10, 2026, 09:30 PM UTC

   The issue affecting some debit-card transactions is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Read the full incident report →

Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 18, 2026, 05:49 PM UTC· resolved Aug 18, 2026, 07:52 PM UTC

1. investigating Aug 18, 2026, 05:49 PM UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

2. resolved Aug 18, 2026, 07:52 PM UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Read the full incident report →

Started Aug 04, 2026, 08:54 PM UTC· resolved Aug 11, 2026, 01:51 AM UTC

1. investigating Aug 04, 2026, 08:54 PM UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

2. monitoring Aug 10, 2026, 09:28 PM UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

3. resolved Aug 11, 2026, 01:51 AM UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact .

Read the full incident report →

Started Aug 04, 2026, 08:54 PM UTC· resolved Aug 11, 2026, 01:51 AM UTC

1. investigating Aug 04, 2026, 08:54 PM UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

2. monitoring Aug 10, 2026, 09:28 PM UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

3. resolved Aug 11, 2026, 01:51 AM UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact .

Read the full incident report →

Started Aug 04, 2026, 08:54 PM UTC· resolved Aug 11, 2026, 01:51 AM UTC

1. investigating Aug 04, 2026, 08:54 PM UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

2. monitoring Aug 10, 2026, 09:28 PM UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

3. resolved Aug 11, 2026, 01:51 AM UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact .

Read the full incident report →

Started Aug 04, 2026, 08:54 PM UTC· resolved Aug 11, 2026, 01:51 AM UTC

1. investigating Aug 04, 2026, 08:54 PM UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

2. monitoring Aug 10, 2026, 09:28 PM UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

3. resolved Aug 11, 2026, 01:51 AM UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact .

Read the full incident report →

Started Aug 04, 2026, 08:54 PM UTC· resolved Aug 11, 2026, 01:51 AM UTC

1. investigating Aug 04, 2026, 08:54 PM UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

2. monitoring Aug 10, 2026, 09:28 PM UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

3. resolved Aug 11, 2026, 01:51 AM UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact .

Read the full incident report →

Started Aug 04, 2026, 08:54 PM UTC· resolved Aug 11, 2026, 01:51 AM UTC

1. investigating Aug 04, 2026, 08:54 PM UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

2. monitoring Aug 10, 2026, 09:28 PM UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

3. resolved Aug 11, 2026, 01:51 AM UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact .

Read the full incident report →

Started Aug 04, 2026, 08:54 PM UTC· resolved Aug 11, 2026, 01:51 AM UTC

1. investigating Aug 04, 2026, 08:54 PM UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

2. monitoring Aug 10, 2026, 09:28 PM UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

3. resolved Aug 11, 2026, 01:51 AM UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via https://app.squareup.com/help/en/contact .

Read the full incident report →